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Our corporate headquarters and warehouse facility is located at 807 Airport Access Road (Unit D), Traverse City, MI 49686.
We require a packing slip with each inbound shipment to our facility. The packing slip should clearly outline the associated SKUs and quantities. In addition, we do require scannable barcodes on each individual unit. If your merchandise arrives at our facility not properly barcoded, we can label it for you. The cost includes a $20 setup fee plus $0.10 per unit.
The receiving process typically takes 2-3 days. If we have several batches of new stock to process, it may take a day or two longer. When we receive your stock, we will count your merchandise to ensure the packing slip is accurate. In addition, we will inspect a portion of your merchandise as well as weigh and measure your SKUs for quality control purposes.
Yes. Our receiving process involves inspecting a portion of your merchandise (generally 10-20%). We will also inspect items during the pick/pack process. However, if you would like us to inspect each of your items when we receive them, we can accommodate that request.
If any of your merchandise arrives to our facility damaged, we will photograph the item(s) and the corresponding packaging, and notify you immediately.
We do not require an ASN via electronic format, such as EDI. We do, however, prefer to have advance notice of inbound shipments by simply communicating with your account manager.