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Yes, you can direct your customers to return orders back to our facility. This can be done with the packing slip that we put in each order, as well as in your company return policy.
We will follow return instructions that will be discussed with your account manager during the setup process. This may include restocking undamaged merchandise as well as consolidating or discarding any damaged merchandise.
We are able to perform certain quality control checks on returned items. For more information, please contact your sales representative.
If an order is returned as a result of a pick or pack error, eFulfillment Service will immediately ship a new order to your customer at no additional charge. Additionally, we will work to identify the cause of the error in order to help prevent it from happening again in the future.