Introduction
Fulfillment Control Panel
Order Processing
Shipping Information
Accounting
Returns Processing
Standard Fees & Discounts
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Herbal Supplements & Natural Products
International Fulfillment
Apparel Fulfillment
Ebay & eCommerce Fulfillment
“Just wanted to let you know that Michael and I are thrilled with the service you offer and have been so pleased with the way everything has been running since we started shipping our DVDs and CD-ROMs through eFulfillment Service!”

Order Fulfillment
Our typical fulfillment service fees are shown here. Please email our Sales Department for a quotation customized to the specifics of your project, or call us between 8 a.m. and 5 p.m., E.S.T., at 1-866-922-6783.- Under 1,000 orders per month. $1.50 per order, plus $.40 per item, plus UPS, DHL or USPS charges.
EXAMPLE: If you average two items per order, your fulfillment cost would be $1.50, plus 2 x $.40 = $.80 for a total of $2.30. Let’s say you normally ship at the 1-lb. USPS Priority Rate of $4.60. You would then add $4.60 to your $2.30 fulfillment fee, for a total cost of $6.90. If you prefer to ship via DHL ground or express delivery, your shipping cost would be automatically discounted by 10%. Click on Shipping Information for details.
- Over 1,000 orders per month. As low as $1.00 per order, plus $.40 per item, plus UPS, DHL or USPS charges.
EXAMPLE: For a project that averages 4 items per order, your fulfillment cost could be as low as $1.00, plus 4 x $.40 = $1.60 for a total of $2.60. Substantial UPS, DHL and USPS delivery discounts are available.
Account Maintenance Fee
We charge a standard fee of $63.50 per month which covers the management of your individual account by our experienced sales, information technology, and customer service staff.Inventory Storage
Your storage cost will be a per item storage fee based on $15.00 per 4’x4’x4’ pallet. We take that $15.00 per pallet fee and divide it by the number of your items that fit on our pallet to arrive at your monthly per item storage fee ($0.23 per SKU minimum). The pallet is our measuring tool, not a storage device. Your merchandise will be placed in our rack-and-bin system.- EXAMPLE: For books that average 1,500 books per pallet, your per item storage fee would be $15.00 per pallet divided by 1,500 items per pallet = $.01 per item. If, in this example, you had 3,000 books on hand as of the last day of the month, your storage cost would be 3,000 items x $.01 each = $30.00 plus $63.50 account maintenance fee for a total of $93.50 per month.
Optional Services
We’re dedicated to offering THE COMPLETE PACKAGE of fulfillment services. We welcome your special advanced fulfillment projects. Assembly and kitting labor is available at $35 per hour, but please contact us for a quotation based on your specific project. Email our Sales Department or call us between 8 a.m. and 5 p.m., E.S.T., at 1-866-922-6783.- Sorting
- Refurbishing
- Labeling
- Bulk Repacking
TIP: Pre-packaging multiple “child” items to a “parent” SKU prior to shipment, instead paying a per-item pick & pack fee, could save you considerable expense over time.
Packaging Sizes
Our free standard packaging includes JiffyLite mailers or 200# test cartons filled with bubble wrap, peanuts or Kraft paper, as needed. For breakable or uniquely-shaped items, we use our state-of-the-art, foam-in-place packaging method.Have special packaging needs? Ship your special packaging to us with your merchandise, or order reasonably-priced special packaging materials online from www.uline.com, which offers next day delivery. We’re happy to purchase special packaging materials for you at cost plus 10%. We can store your special packaging at no additional cost.
Standard Fulfillment Services Pricing Schedule
| Service | Description of Fees |
|---|---|
| Account Maintenance Fee | $63.50/Month |
| Bin Setup Fee | First 50 Bin (Pick/Pack) Locations Free, then $1.50/Bin (Pick/Pack) Location Setup Bin Restocking at No Additional Cost |
| Monthly Storage Fee (per SKU) |
Per Item Storage Fee Computed Based on Size of Actual SKU (.23/Cubic Foot/SKU); Minimum of .23 per Standard Bin Location.
$15.00/Pallet Position (Single SKU/4’ x 4’ x 4’) |
| Packaging | Standard Cartons, Filler, Bubble Wrap, Kraft Paper, etc. are Included at No Additional Charge. |
| Shipping/Handling Fee (Pick & Pack) | $1.50/order + .40/item |
| Shipping/Handling Fee (Lick & Stick) | $1.50/order + .40/Carton to Same Address |
| Outbound Pallet Handling Fee | $20.00/Pallet |
| Ship Options |
DHL, Ground Services (Standard Rate Guide w/10% Discount) DHL, Air Services (Standard Rate Guide w/12% Discount) UPS, Ground Services (Retail Rates w/10% Discount) UPS, Air Services (Retail Rates w/12% Discounts) FedEx, Ground Services (Retail Counter Rates w/10% Discount) FedEx, Air Services (Retail Counter Rates w/12% Discount) USPS (EFS Requires Delivery Confirmation When Available) |
| Inbound Receiving / Outbound Shipping |
Up to 50% Discount for All Inbound Yellow Freight Services Depending on Class Up to 20% Discount for All Outbound Yellow Freight Services Depending on Class (Actual Cost less Discount Billed Back to Client) |
| Export Orders | $2.00/Declaration Form |
| Literature Inserts | .40/Insert Kit (Up to 10 Items/Kitting Fee May Apply) |
| Customized Packing Slips | .05/Slip |
| C.O.D. Collection | $3.00/Order + Applicable Fees |
| 3rd Party Bill for Carrier Fees | $10.00/Order |
| Returns Processing | $2.50/Return + .40/Item |
Other Services
| Service | Description of Fees |
|---|---|
| .xml Integration Fee | $200.00 |
| Other Custom Programming | $85/Hour (Min. One Hour) |
| Kitting and Light Assembly | $35.00/Hour (Min. One Hour) |
| Digital Photography | $3.50/Image (Min. of Ten Images) |
