Introduction
Fulfillment Control Panel
Order Processing
Shipping Information
Accounting
Returns Processing
Standard Fees & Discounts
Herbal & Natural Products
International Fulfillment
Apparel Fulfillment
eBay Shipping
eCommerce Fulfillment
“Just wanted to let you know that Michael and I are thrilled with the service you offer and have been so pleased with the way everything has been running since we started shipping our DVDs and CD-ROMs through eFulfillment Service!”
Two Methods for Processing Returns
You may choose to have merchandise returned directly to you, or shift those responsibilities to our efficient Returns Department. We will work with you to adopt a returns policy prior to the start of our product fulfillment service partnership. Our warehouse team uses mail merge software to print return instructions on each customer’s packing list, which is then inserted in the merchandise order. Your custom return instructions may be easily changed at any time.
Returns Handling
Our experienced advanced fulfillment team sorts each returned item according to its condition and promptly sends email notification of any returns to you. Pending your response, intact merchandise is held before returning it to inventory, and damaged merchandise is stored separately before being destroyed or, if you prefer, shipped back to you. To ensure customer satisfaction, we carefully inspect returned items and tend to err on the side of caution when deciding what to place back in inventory.
Processing Fees for Returns
Cost of returns processing is $1.85 per return, plus $.40 per returned item for companies with less than 1,000 orders per month.
