Using our simple Fulfillment Control Panel, you may choose to submit your orders to us in any of three easy ways: keyboard entry, file upload, or direct integration. We can also create a custom solution for you. View the Order Processing and Fulfillment Control Panel pages for more information.

On our Shipping page, we’ve provided multiple resources to help you accurately determine your shipping fees. Discounted rates are available on UPS and DHL.

Your merchandise should be carefully packed and an itemized packing list enclosed. (For shipments of less than 100 lbs., we suggest using UPS, DHL or FedEx ground. For shipments over 100 lbs. but less than 500 lbs., you should use UPS hundredweight rate. Use truck freight for shipments over 500 lbs. You can receive up to a 50% discount when you use Yellow Freight shipped “collect” to our warehouse.)

We carefully inspect and count your merchandise when it arrives at our warehouse and will fax or email an inventory report to you, usually within 48 hours.

Merchandise arriving without a packing list or requiring SKU numbers or individual bagging will be charged our $35 per hour labor fee.

A SKU is a Stock Keeping Unit, represented by a unique number, used by merchants to identify and keep track of inventory items. Each product in our warehouse has a SKU, and each product variation either has or is assigned its own SKU. For instance, similar items, like t-shirts, may be assigned separate SKUs according to their size, color, style, or any other product variation.

Using a SKU system allows us to sort your inventory during receiving, before the picking process begins, which saves time for us and money for you.

Items shipped to us without SKU numbers will be assigned a SKU or SKUs during the receiving process. Clients with multiple products needing extensive sorting and SKU numbering will be charged our $35 per hour labor fee.

Product Storage: Storage is computed by totalling the cubic feet for all items in your inventory. The cost is $0.25/cubic foot per month. This cost includes maintenance of up to 50 active SKUs. Additional SKUs are $0.15/SKU per month.

Order Fulfillment: $1.85 per order plus $0.40 per item, unopened case, or insert.

Standard Fees: We charge a base fee of $69.95 per month which covers the management of your individual account by our experienced sales, information technology, and customer service staff. Our account processing fee is 3.5% of each invoice which is waived for clients using ACH debit or debit from a prepaid escrow account.

Shipping: You are charged for shipping based on the carrier's standard retail rates on all outbound packages. Discounted rates are available on UPS and DHL. If your package requires correction of address or ship method, a modest $0.40/occurence is charged. For clients using USPS, we require the use of delivery confirmation at the retail rate of $0.65-0.75 per order.

Billing: Weekly invoices are based on the prior week’s fulfillment and shipping charges. Monthly billing for product storage fees is based on an inventory of your merchandise and will be billed the week following the last full week of the month. Automatic payment options include: ACH electronic payments made from your checking account, funds debited from your pre-paid escrow account, Visa and MasterCard processing. Please refer to our Accounting page for further details.

You are responsible for insuring your inventory during transport to our fulfillment center and throughout the time that your inventory is stored in our facility.

If we make an error, such as shipping the wrong SKU or incorrect picking count, we will ask our shipping partner to retrieve your merchandise at our expense, express ship replacement merchandise at our expense, and compensate you for lost or missing merchandise up to $100. DHL and UPS shipments have an automatic $100 damage or loss insurance coverage built into their standard rates, and you can request additional transit UPS, DHL and USPS insurance in your ship instructions to us. Like UPS, DHL and USPS, we are not liable for loss of business or for incidental or consequential damages.

Our free standard packaging includes JiffyLite mailers or 200# test cartons filled with bubble wrap, peanuts or Kraft paper, as needed. Ship your special packaging to us with your merchandise, or order reasonably-priced special packaging materials online from www.uline.com. They offer next day delivery. We’re happy to purchase special packaging materials for you at cost plus 10%

Yes! We welcome your special projects. Assembly and kitting labor is available at $0.15 per simple touch, but please contact us for a quotation based on your specific project. Email our Sales Department or call us at 1-866-922-6783.

• Sorting
• Kit assembly
• Labeling
• Bulk Repacking

When you sign up for our fulfillment services, you will be assigned to an individual on our customer service team and provided with his or her contact information. We also have a web-based ticket system that allows you to submit a customer service question or concern at any time. During regular business hours (8:30-5:00 EST), you will receive a response within two hours or, typically, within a few minutes.