eFulfillment Service, Inc.

Our Team

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  • John Lindberg
    John Lindberg
    President
  • Jordan Lindberg
    Jordan Lindberg
    Executive Vice President
  • Paula Batzer
    Paula Batzer
    Accounting Manager
  • Jason Dombrowski
    Jason Dombrowski
    Operations Manager
  • Steve Bulger
    Steve Bulger
    VP of Sales, Marketing, Customer Service
  • Jennifer Robinson
    Jennifer Robinson
    Customer Service Manager
  • Linda Sorna
    Linda Sorna
    Client Services Director
  • Angela Davenport
    Angela Davenport
    Client Account Representative
  • Brett Driver
    Brett Driver
    Senior Sales Representative
  • Saralyn MacKinnon
    Saralyn MacKinnon
    Sales Representative
  • Matt Burden
    Matt Burden
    VP of Web Development
  • Jeff Dorsch
    Jeff Dorsch
    VP of Systems Development
  • Kurt Brown
    Kurt Brown
    Director of Systems Development
  • Steve Sleder
    Steve Sleder
    Office Services & Purchasing Director
  • Merry Hawley
    Merry Hawley
    Human Resources Manager
John Lindberg
President

A graduate of the University of Michigan Business School, John has created three successful companies during his 40-year career as an entrepreneur and business owner. The first, a substantial powder-coating business, specialized in just-in-time delivery of automotive/office equipment parts. The second, a small press book distribution company, won several marketing awards. In January 2001, John founded eFulfillment Service, and, under his leadership, the company has grown and now serves more than 600 ecommerce clients. He currently oversees the company’s business development projects and strategic planning. Throughout his working life, John has maintained an unwavering commitment to both engineering and service excellence.

Jordan Lindberg
Executive Vice President

An experienced fulfillment and logistics expert, Jordan leads the management team at eFulfillment Service and has served as Executive Vice President for last decade, a period of growth for EFS as well as the overall fulfillment industry.

Jordan specializes in the core areas of strategy, competitive positioning, pricing, marketing, product sourcing, and product and process development. He has worked with and provided consulting services to hundreds of online retailers from start-ups to companies in the Internet Retailer 500.

Most of Jordan’s leadership and focus involves the best use of applied technology. He has a particular interest in the intersection of cloud-based webstore technologies, back-end order management systems, warehouse management systems, carrier negotiation and selection, service platforms, pricing and positioning strategies, and online marketing.

Jordan holds degrees from Albion College, Michigan State University, and the University of Missouri-Columbia.

Paula Batzer
Accounting Manager

Paula developed and now leads the EFS accounting department, including all auditing procedures. Her department handles all areas of accounting–including preparing and sending client invoices, answering billing questions, and processing payments. She truly values her accounting team members who “pick things up very quickly, always stay on task, and are always ready to assist when clients need answers to billing questions.” Paula holds an MBA in Accounting from Davenport University.

Jason Dombrowski
Operations Manager

Jason joined eFulfillment Service in 2016, coming from an international print and fulfillment company in Columbus, Ohio. Jason brings with him 20 years of experience in manufacturing, print and fulfillment industries. Jason has earned several manufacturing and OSHA certifications including his Six-Sigma Black Belt Certification. Jason is committed to the to the success of the eFulfillment team as well as the satisfaction of their clients.

Steve Bulger
VP of Sales, Marketing, Customer Service

Steve joined eFulfillment Service in 2011 after 6 years of working for a major marketing company. Having worked in both a sales and marketing role to advise numerous businesses in a wide range of industries, Steve brings a diverse background to the EFS team, and is responsible for developing and overseeing the company’s sales, marketing and customer service strategies. Steve holds a bachelor’s degree in Marketing from Central Michigan University. When he’s not busy doing sales, marketing and customer service stuff, Steve enjoys being a family man, and the occasional round of bad golf.

Jennifer Robinson
Customer Service Manager

Jennifer began working with eFulfillment Service during its start-up phase and brings over a decade’s worth of experience to her role as Customer Service Manager. Jennifer has a well-versed background with eFulfillment Service, previously serving as the Operations Manager prior to transitioning exclusively into Customer Service in 2016. Jennifer is a strong company leader who never loses her focus on anticipating and meeting the needs of our clients….most of whom know her by name.

Linda Sorna
Client Services Director

Linda Sorna oversees Client Services, the department that provides service and support to EFS clients. She assists our ecommerce clients with needs ranging from integrating their shopping cart to canceling an order. Linda leads up Client Services after many years as our Sales Director. Clients appreciate her personable demeanor and in-depth knowledge of what our company can do. Linda’s background includes positions in human resources and customer service as well as sales.

Angela Davenport
Client Account Representative

Angela Davenport is a Client Account Representatives, she provides service and support to EFS clients. She assists our e-commerce clients with needs ranging from account set up, integrating their shopping cart with our system and billing. Angela’s background includes positions in operations, human resources, accounting and customer service. Clients appreciate her availability, easy-going personality and knowledge base of the services that we provide.

Brett Driver
Senior Sales Representative

Brett has been with eFulfillment Service since 2012, having spent a number of years in the health care industry. With a range of sales experience, Brett sought a company with great leadership and vision, and one that would utilize his experience and talents while providing an opportunity for growth. Brett graduated from Central Michigan University with a degree in Public Relations.

Saralyn MacKinnon
Sales Representative

Sara started working at eFulfillment Service in 2016 after spending a number of years involved in animal welfare and rehabilitation. She yearned to bring her customer service experience to a company that would utilize her skill set while providing an opportunity to thrive. Sara’s favorite part of being in sales is sharing her excitement and passion for ecommerce with everyone. When she is not working, Sara enjoys volunteering at the humane society and trying her hand at video game design.

Matt Burden
VP of Web Development

Matt came aboard in 2001 and spent the better part of a year developing a web presence and online ordering system that would most efficiently serve our clients. His education and work experience in computer information systems and visual communications led to the development of our sophisticated but easy-to-use Fulfillment Control Panel and our user-friendly website. Matt enjoys challenging his abilities by designing effective reporting and order management systems and assisting clients with custom integrations.

Jeff Dorsch
VP of Systems Development

Jeff, a self-proclaimed computer nerd, oversees technology at eFulfillment Service. Jeff’s desire to work for eFulfillment Service came from both from the challenges associated with working for a booming company and the opportunity to use his individual approach and ingenuity to achieve company goals. Jeff explained, “If someone tells you to build a robot with specific functionality, it really doesn’t matter if you use Legos or Tinker Toys, as long as it does what it is supposed to do, and does it well.

Kurt Brown
Director of Systems Development

Kurt joined eFulfillment Service in 2011 with a background in everything from Information Technology to Retail Management. His position as Systems Development Director allows him to use his diverse background to help solve operational issues with the right technology to ensure processes are as streamlined as possible. Kurt holds a Private Pilot certificate with Seaplane rating and is a graduate of the University of North Dakota. In his spare time, he enjoys raising his three kids to be loyal Fighting Sioux Hockey fans.

Steve Sleder
Office Services & Purchasing Director

In addition to managing EFS Purchasing operations, Steve oversees safety programs and facilities-management. A Traverse City native, he brings to EFS long work experience in production, teaching, and administration. He has taught writing and ESL in both university and community-school settings, has developed quality-assurance programs in a manufacturing setting, and continues to expand his skillset to meet the challenges of eFulfillment’s continuing expansion. As a Golden Age Science Fiction fan, he’s never aspired to finding the restaurant at the end of the universe. His more terrestrial loves include his family, his Australian cattle dog, and the Old Mission Peninsula. Steve holds a BA from the University of Michigan and an MA from Central Michigan University.

Merry Hawley
Human Resources Manager

Merry joined eFulfillment Service in 2012 and has built relationships with both employees and management that has made her an integral part of our team. Her organizational skills and the ability to empathize has created a human recourses environment of communication and trust. She developed and leads an Employee Relations Committee which has the goal of making eFulfillment Service an even better place to work. Merry has a positive attitude and, from her smile, you can tell that she truly enjoys being a part of the EFS team. When not at work, she loves to spend time outdoors camping and hiking.