First Rate Service & Support
When it comes to order fulfillment, poor service can cost you business.
So many outsourced fulfillment houses charge their clients extra for routine service calls, or worse yet, make it intentionally difficult to actually speak with a representative on the phone.
- If you have an order that needs to be cancelled before it gets shipped, email won’t cut it.
- If you have back orders that need to be processed quickly, slow response times can hurt your business.
- If you have a problem with fulfillment software integration, time is of the essence.
At eFulfillment Service (EFS), we don’t skimp on service. Our award-winning fulfillment house offers a first-class level of service and support….a main reason why our company has been consistently recognized as a leader in the eCommerce fulfillment industry.
Here’s what you can expect with EFS…
We’ll Get Your Orders Right
Our accuracy rate is 99.9%, an industry-leading measure among outsourced fulfillment houses.
If in the extremely rare case that we do make a mistake, we will also make it right. If your order isn’t 100% accurate, we will issue a call tag for the incorrect merchandise, refund the order fulfillment fee, and cover the cost to ship the correct order to your customer.
We’ll Respond Promptly
When you need to talk with someone on the phone, you’ll be able to.
In addition to our 24/7 support ticket system, we have a dedicated, experienced client services team that you can contact directly. We quickly handle all service requests, and will follow up to ensure we’ve handled them to your satisfaction.
We’ll Ship Your Orders Fast
Our fulfillment service clients appreciate our steadfast shipping guarantee.
It states that all orders we receive are shipped within one business day after receipt. If an expedited order is received by 1:00 PM ET on a business day, it will ship the same day.
We’ll Honor the Prices We Quoted You
Our company was founded on the principles of honesty and transparency.
What that means is that we will honor the prices we quote you. And we will do so without any tricky or hidden fees. If at any time you become unsatisfied with our service, you have the option to cancel immediately, without penalty.
In your search for a fulfillment house, we want you to know that you don’t have to sacrifice service for affordability. Get a free fulfillment quote today, and discover why so many online sellers put their trust in eFulfillment Service.