Service & Support

Knowledgeable, courteous support

Our support team listens and acts on your concerns. Unlike many of our competitors, eFulfillment Service does not charge for handling routine customer service requests.

Our primary tool for customer service is a web-based ticket system. Clients tell us our system provides an effective way to submit their concerns 24/7 to the relevant department and view a running record of the steps being taken to resolve them.

• Tickets remain open until resolved to your satisfaction
• Tickets automatically “escalated” if not resolved in a specified time frame

Our service is backed by a 100% Satisfaction Guarantee:

We’ll get your orders right. If your order isn’t 100% accurate, then we will refund the fulfillment fee, issue a call tag for the incorrect merchandise, and cover the costs in shipping and fulfillment fees to re-send the correct product to your customer.

We’ll ship your orders when promised. All orders that we receive are shipped within 24 hours (next business day). And, if an expedited order is in by 1:00 PM EST on a business day, it will ship the same day. Guaranteed.

Based on the job specs you submit, we’ll honor the prices we quoted you with no hidden fees and no long-term contract. And you can always cancel your service at any time.

We’ll respond promptly to your service requests and resolve them to your satisfaction, and we’ll follow-up to make sure we’ve met your service expectations.