Your shipments will flow
Shipping is critical to the success of your online sales and repeat business. Our shipping partners work closely with us to ensure timely delivery at the best possible price.

Shipping Partners
Our top priority is to promptly send your merchandise out the door and into the hands of waiting customers. We’re flexible in our choice of carriers, while we continue to rely on our three valued shipping partners:
UPS USPS Estes Express

Shipping & Fulfillment Center Location

Our pick-and-pack fulfillment center, situated in the northwest region of Michigan’s mitten, provides convenient access for our shipping partners. Cherry Capital Airport in Traverse City, one of the fastest-growing airports in the nation, is located right across the street from our facility.

Global Destinations
We ship to all countries serviced by USPS and UPS and provide either an Export Declaration Form or a copy of your Export Commercial Invoice, depending on customs’ requirements. Your customers pay any required duties upon delivery. We offer the following international services:

• USPS First Class Mail International
• USPS Priority Mail International
• USPS Express Mail International
• UPS Ground to Canada
• UPS Worldwide Saver
• UPS Worldwide Expedited
• UPS Worldwide Express
• International Consolidated

Domestic Shipping
We offer all of the major UPS and USPS delivery methods.

On Time
Expedited orders placed by 1:00 p.m. EST will be shipped the same day Monday – Friday.

Ship Confirmations
We’ll email a ship confirmation to you. We also can email a ship confirmation, including a tracking number and your custom sales message, to your customer.

Customer Tracking Information
We offer an optional customer service button to add to your webstore’s customer service page. Your customers can view their current tracking information by entering one of following: name, email address, phone number, order number, or purchase order/reference number.

Shipping Backorders
If an order contains an out-of-stock item, the order is marked as backordered and held until the missing merchandise arrives at our advanced fulfillment center.

Transit Damage/Lost Shipments
Your UPS shipments have an automatic $100 damage or loss insurance coverage built into their standard rates, and you can request additional transit UPS and USPS insurance in your ship instructions to us.

C.O.D. Collections
We can collect your C.O.D. amounts for you via UPS ground or air delivery. Include your C.O.D. request and the amount to be collected in your shipping instructions.

Shipping Your Merchandise to Us
We can save you hundreds of dollars on inbound shipping. Ship your merchandise to us “freight collect” via our preferred carrier to receive our discount of 70%. We will bill you on the Monday following delivery. We’re pleased to pass along this substantial savings to our clients when they use our preferred, in-bound shipping partner.

Does your company have special shipping needs? Contact us via email or call us at (866) 922-6783.