Billing & Pricing

Overview

Understanding how eFulfillment Service bills for services helps you manage costs and budget effectively. EFS operates on a weekly, pay-as-you-go billing model where you only pay for the services you use.

How Billing Works

Weekly Billing Cycle

• Invoices generated: Every Tuesday
• Payment due: Every Wednesday
• Covers: Services performed during the previous week

Pay-As-You-Go Structure

You’re only charged for:

• Storage space your inventory occupies
• Orders fulfilled and shipped
• Additional services you request (kitting, FBA prep, returns processing, etc.)

This means your costs scale with your business activity – no minimums, no long-term contracts required.

Types of Costs

Your typical invoice includes:

Storage Fees

• Bin storage for your SKUs
• Overflow storage for additional items

Order Fulfillment Fees

• Pick/Pack fees per order
• Additional item fees for multi-item orders
• Packing materials

Shipping Costs

• Carrier charges (USPS, FedEx, UPS, ePost)
• Fuel surcharges
• Special services (signature, insurance)

Additional Services (as needed)

• Receiving and inventory prep
• Kitting and assembly
• Returns processing
• FBA prep services

Current Pricing

Rates are maintained on our official pricing pages:

• Shipping Rates – Current carrier rates
• Packaging Costs – Materials pricing

Your specific rates are outlined in your Master Services Agreement (MSA) and Pricing for Services (PFS) sheet.

What’s Covered in This Section

Fee Sheet

Learn about the different types of fees, how they’re calculated, and what triggers various charges on your invoice.

Invoices & Terms

Understand how to read your invoice, payment methods, payment deadlines, and what happens with late payments.

Dispute Help

Learn the process for questioning charges, what documentation you need, and how billing disputes are resolved.

Rate Changes

Understand how and when you’ll be notified of rate changes, and what options you have if rates are adjusted.

Payment Methods

EFS accepts:

• Credit card (automatic processing)
• ACH transfer
• Wire transfer
• Prepaid deposit

Payment information is managed through your Fulfillment Control Panel.

Getting Help

Questions about billing?

• Review your invoice in the Fulfillment Control Panel under Billing > View Invoices
• Contact your Client Care Account Specialist via Zendesk
• See the guides below for specific billing topics

Note: All fees are non-refundable once services are performed. Review the detailed guides in this section to understand your billing fully.