Receiving & Check-In Process

Purpose

This guide explains how to prepare, submit, and track inbound shipments sent to eFulfillment Service (EFS). Following these steps ensures accurate check-in and faster availability of your products for fulfillment.

1. Before You Ship

Before sending any inventory to EFS, confirm:

• Your Fulfillment Control Panel (FCP) account is active.

   

• All products (SKUs) are created in the system with correct descriptions.

   

• Each SKU has a unique identifier that matches your store listings.

If products are not yet created, contact your Client Care Specialist for instructions or add them manually in the FCP, See How to Add New Product.

2. Submit a Receiving Form

Every inbound shipment requires a Advanced Shipment Notice (ASN) before it is sent. This form alerts the warehouse to expect your shipment and helps avoid processing delays.

Steps:

1. Log in to the Fulfillment Control Panel.

    

2. Go to Quick Links → Create Advanced Shipment Notice.

3. Fill in the required details:

    

• Carrier and tracking number (e.g., FedEx, UPS, USPS, or LTL).
• Purchase Order Number (PO#)
• Number of boxes or pallets.
• Expected arrival date.
• Number of SKUs and total quantity of units to be received.
4. Click Submit to create your receiving record.

    

   Once submitted, the system generates a email that will be sent to your email address.

3. Labeling Requirements

Each box or pallet must be labeled clearly to match the Receiving Form.

Label must include:

Your Company Name
Attn: Receiving
Purchase Order Number
807 Airport Access Rd
Traverse City, MI 49686

• Affix one label per box or pallet.
• Ensure all SKUs inside the box are labeled with visible, scannable barcodes.
• Remove any old or conflicting shipping labels from packaging.

If multiple SKUs are in one box, group them in labeled inner cartons or bags for clarity.

4. Shipping Your Inventory

Ship your labeled boxes to:

Your Company Name
Attn: Receiving Department
807 Airport Access Rd
Traverse City, MI 49686

For freight shipments:

• Schedule delivery between 8:00 AM – 4:00 PM ET, Monday through Friday.
• Include your Purchase Order Number on all paperwork. 

Make sure to list your company name as the recipient, as this can cause delays for the incoming receipt. We need to know who the inventory belongs to.

5. Warehouse Check-In Process

Once your shipment arrives at EFS:

1. The receiving team verifies the Advanced Shipment Notice.

    

2. Each box is opened and checked against the information submitted.

    

3. Quantities and SKUs are confirmed for accuracy.

    

4. The items are scanned into the warehouse management system.

    

5. The inventory becomes available for fulfillment in your FCP account.

    

If any discrepancies are found, a Discrepancy Report ticket is created and assigned to your account for resolution.

6. Viewing Receiving Status

For each inbound receipt you will receive an inventory added notification automatically from the FCP. 

1. Go to Quick Links → View Inventory.

2. Find your record by entering the SKU in the search field.

3. Review the receipt against your suppliers purchase order.

    

 Any discrepancies please submit a support ticket to [email protected].

7. Common Receiving Issues

EFS may place shipments on hold for:

• Missing or unreadable SKU labels.

   

• SKUs not found in your account.

   

• Unlabeled or mixed products in a single box.

   

• Quantity discrepancies between declared and received items.

   

If your shipment is on hold, check with the Customer Service team for details [email protected] for assistance.

8. Best Practices for Fast Processing

• Always submit your Advanced Shipment Notice (ASN) form before shipping.

• Upload Packing List.

• Use strong, uniform packaging.

•  Label every SKU clearly and remove duplicates.

•  Avoid overstuffing boxes to prevent damage.

Following these steps helps minimize receiving delays and ensures your products are available for order fulfillment as quickly as possible.

Next Steps

Continue to the next guide: Storage Rules & Limits.
That guide explains how inventory is stored, rotated, and managed within the EFS warehouse.