Tracking & Status Updates
Purpose
This guide explains how tracking numbers are created, synced, and viewed within your Fulfillment Control Panel (FCP). It also defines each order status and how updates are communicated to your online store and customers.
1. Tracking Overview
When an order ships from eFulfillment Service, the tracking number is automatically recorded in the Fulfillment Control Panel.
The system then updates your connected store or marketplace with that tracking information, marking the order as “Shipped.”
Tracking updates include:
- Carrier name (e.g., USPS, FedEx)
- Service type
- Tracking number
- Ship date
- Destination ZIP code .
2. How Tracking Syncs to Your Store
Each integration automatically sends tracking details back to your online store once the shipment posts in the FCP.
Depending on your platform, this can happen immediately or within an hour of shipment confirmation.
Example Behavior:
- Shopify: Tracking is added to the order, and the status changes to Fulfilled.
- Amazon: Tracking uploads through the API and marks the order as Shipped.
- eBay: Tracking is posted to the buyer’s order record automatically.
If tracking fails to sync, you can manually copy it from the FCP and update your store order manually .
3. Viewing Tracking Numbers in FCP
To locate tracking for a specific order:
- Go to Orders → View Orders.
- Search by order number, customer name, or date.
- Open the order record.
- View the Shipment Info section for carrier, method, and tracking number.
You can also download tracking details in bulk by exporting Order Reports for a selected date range .
4. Tracking Delivery Progress
Once a shipment leaves the EFS facility, it is handled entirely by the carrier.
You can click the tracking number link in the FCP to open the carrier’s website and view real-time delivery progress.
Typical update stages:
- Label Created: Shipment information has been sent to the carrier.
- In Transit: Package is moving through the carrier network.
- Out for Delivery: Package is on the final route.
- Delivered: Package has reached its destination.
5. Handling Missing or Delayed Updates
Tracking updates are managed by the carrier, not the FCP.
If tracking does not update for more than 48 hours, check the carrier’s website for more details or contact EFS Support for investigation.
Our Custiner Service team can file a carrier claim if the package appears lost or stuck in transit.
6. Email Notifications
Some platforms (like Shopify and BigCommerce) automatically send email notifications to customers once tracking is added.
For platforms without built-in notifications, you can export tracking data from the FCP to include in manual updates or automated email workflows.
7. Understanding Order Statuses
Each order in your FCP has a specific status that reflects its position in the fulfillment process.
| Status | Description |
| New | Imported into FCP, waiting for processing. |
| In Process | Order is being picked and packed. |
| Completed | Order has left the warehouse and tracking is available. |
| Hold | Order paused due to an issue (address, payment, or stock). |
| Cancelled | Order stopped before shipment. |
Statuses update automatically based on system actions or warehouse activity .
8. Tips for Reliable Tracking
- Make sure all SKUs in your store match those in FCP.
- Keep carrier mappings up to date under IS2 Portal → Ship Maps.
- Confirm your store’s fulfillment notifications are active.
- If your store shows an order as unfulfilled but tracking exists in FCP, recheck your integration credentials.
Next Steps
Continue to the next guide: Delays & Exceptions.
It outlines how to manage shipping interruptions, carrier delays, and issue reporting through your Fulfillment Control Panel.