Onboarding Overview

Purpose

This guide helps new clients set up their eFulfillment Service (EFS) account, access the Fulfillment Control Panel, and learn how to contact support for assistance.

1. Configure Critical Account Settings

Before your account can be released for shipping, you must finalize your communication preferences in the Fulfillment Control Panel (FCP) under CLIENT INFO > MY SETTINGS.

Manage Email (Important!)

Navigate to CLIENT INFO > MANAGE EMAIL. Your designated Account Specialist has added their email address to your notifications to monitor your first inventory arrival. Do not delete the representative’s email address or notification type. They will remove themselves after your first shipment is successfully received. Keeping this entry active ensures your account is released as quickly as possible.

Set Ship Confirmation Preferences

In the STATUS drop-down menu, choose who should receive automated tracking emails: you, your customers, or both.

  • Sent From: Enter the company email address you want your customers to see.
  • Your Address: Enter the email address that should receive a BCC copy of these confirmations.
  • Custom Text: Enter any specific messaging or “Thank You” notes you want included in the email. Click UPDATE SHIP CONFIRMATION INFO to save.

Opt-In for SMS Notifications

Under CLIENT INFO, select SMS MESSAGES and click ADD NEW SMS NUMBER.

  • Format: Enter numbers only with no dashes.
  • International: Numbers outside the U.S. must include a + prefix (e.g., +725555555).
  • Save: Select your country and click CREATE SMS NUMBER.

2. Create Your Support Account

To submit and track support requests, you must register at our dedicated support portal.

  • Registration: Visit support.efulfillmentservice.com and click Sign In in the top-right corner.
  • Existing Users: If you have already emailed [email protected], an account exists. Select Get a Password to verify your email.
  • New Users: Click Sign Up and complete the form. You will receive a verification email to set your password.
  • Password Management: If you forget your password, use the Forgot My Password link on the sign-in page to receive a reset link.

    3. Submit and Track Support Requests

    If you require assistance, use the following official channels:

    • Web Form: Click Submit a Request on the support site.
    • Email: Send your issue to [email protected] from your registered email address.
    • FCP Feedback Tab: Click the floating SUPPORT tab on the top right of most FCP pages to search the knowledge base or contact us directly.
    • Tracking: View open and past tickets by clicking your name in the support portal and selecting My Activities. You can see the status (New, Open, Pending, or Solved) and add comments.

    Next Steps

    Once your account and support access are ready, proceed to the next guide: “Sending Your First Inventory.” This will help you prepare and submit your initial shipment for receiving.