eFulfillment Service, Inc.

Shipping FAQs

1-866-922-6783

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Shipping FAQs

Which shipping carriers do you use? (click to expand)

eFulfillment Service utilizes FedEx and the U.S. Postal Service (USPS). We offer several ship options, including USPS First Class Mail (domestic and international), USPS Priority Mail (domestic and international), FedEx Home Delivery, FedEx Ground, and FedEx SmartPost.

How quickly do you ship orders once you receive them? (click to expand)

Orders are shipped within one business day of receipt. For expedited orders that are received by 1:00pm Eastern Time, they are guaranteed to ship the same day.

Where do you ship my orders from? (click to expand)

Our facility is located in Traverse City, Michigan. Our Midwest location helps to cut down on transit times and higher zone shipments, and both our warehouse and client services teams operate out of the same facility. Additionally, eFulfillment Service owns and operates our warehouse.

Do you offer international shipping? (click to expand)

Yes, we ship all over the world from our facility and utilize FedEx and USPS for international shipments.

Is tracking included with my shipments? (click to expand)

Yes, all U.S. shipments include tracking at no additional cost, and we can send tracking numbers to your customers automatically via emails that can be customized by our clients. We can also send tracking numbers back to most shopping carts automatically. For international shipments, tracking is not included with all ship methods.

Do you include an invoice with my orders? (click to expand)

Each order includes a customizable packing slip that outlines the contents of the order. We do not pull any financial information into our system from your order transaction. Therefore, if you would like an official invoice included in any order, that will need to be emailed to us and there is an added cost of $0.50.

Can I ship on a third party account? (click to expand)

Yes, we do allow sellers to ship on a third party account. There is an added fee of $10 per order.