eFulfillment Service Reviews & Awards

Since 2001, eFulfillment Service has been consistently recognized for our growth, ingenuity, dependability, flexibility and the first-rate support that we provide to each of our clients. Below are some of the reviews and awards we’ve received over the years, including from those within the mailing and fulfillment industry.

Vertically arranged bubbles with two awards logos placed in individual, large bubbles
Over the past 3 years EFS has provided us the ability to focus on other aspects of our business and scale quickly. Their customer support team are always quick to get back to us and do their best to handle every inquiry we submit. Even in the midst of COVID-19 they have continued to provide us with quality service and most importantly ensuring our customers receive their packages on time. I would highly recommend them as a 3PL.
John Moran
John Moran
19:20 30 Dec 20
Efulfillment Service is a great place to work! The staff members are welcoming and understanding, and everybody works hard as a team. I am proud to work here in the Quality Assurance department 🙂
Lauren Osbon
Lauren Osbon
07:07 15 Nov 20
I have worked with many fulfillment centers over my years in Customer Service, and I have to say that EFulfillment is the best, most responsive company I have ever used. They respond quickly to every support ticket, and make little to no mistakes in shipping. They are a true pleasure to work with.
Sharyn Sakimoto
Sharyn Sakimoto
17:22 30 Sep 20
Every contact I have had with e Fulfillment has been positive. No organization can hit 100%. How it's managed after a problem occurs tells your much. I did have one delivery issue and when I brought it to their attention, it was handled promptly, professionally and to my total satisfaction.
Tim Watson
Tim Watson
16:51 28 Aug 20
Beware of this company !EFS care nothing about their customer satisfaction and only care about charging your credit as much as they possibly can. I hate posting bad reviews but everyone needs to be aware before they put their business at risk with this terrible company. Here’s some examples of my experience:- So many hidden fees and they over charge a ridiculous amount of hour work. You see their hourly pricing very reasonable on paper until they charge you a 30 hours for a job that would normally take 3 hours by any normal warehouse. Instead of normally paying 200-300$ I ended up paying 1000$ for only preparing 5 pallets not including the shipping.- They suddenly decided to stop offering the product wrapping service that I used to use without any heads up and decided not to ship My products to My customers because they were not “double wrapped”. Which meant having thousands of dollars worth of inventory go stale in their warehouse for months. They said they would cover part of cost for shipping to another warehouse to cover for this mistake but they never did!- I shipped them some pallets and asked to ship them to Amazon FBA. Although the shipment was already labeled and on pallets, they decided to break it apart and reassemble it again only to charge 800$ extra not including shipping.- They charge you 50$ if you forget to put an item in their system but when they make mistakes with receiving inventory and you only know few months later after already pricing your products and selling most of them, they would take no responsibility and would not reimburse you anything for any mistakes they do.- They made a mistake with measuring an item which caused storage fees to be very high. When I noticed this and asked them to correct it they did it. And guess who they charged for fixing their mistake! me!!!- At the close out they sent a report of tens of missing items and hundreds of damages, and sure enough they took no responsibility for any of that and cost me thousands of dollars plus over 800$ their charges!Bottom line, it’s impossible to run a profitable business if you partner with this company. Don’t be fooled by their service proposal and nice attitude. Once they get your credit card they will find a million way to steal your hard earned money! STAY AWAY!!
Sumaya Lakis
Sumaya Lakis
14:40 28 Aug 20

Awards

We’re proud to have received recognition over the years as a top 3PL provider within the ecommerce fulfillment industry…

Top3PL logo

Top 3PL Provider

Recognized in 2016, 2017, 2018, 2019 and 2020 as a “Top 3PL” (third-party logistics) and order fulfillment provider by Multichannel Merchant—every year the list has been published, we’ve been on it.

    MFSA logo

    Fulfillment Ingenuity Award

    Recognized for “Best Creative Solution for a Fulfillment Project” by the Mailing & Fulfillment Service Association (MFSA).

      Inc. 5000 logo

      Inc. 5000 Member

      Recognized twice as one of the most entrepreneurial and fastest growing companies in America.

        Michigan 50 logo

        50 Companies to Watch

        Recognized as a top Michigan company due to our marketplace performance, innovation, philanthropy and corporate culture.
        Michigan Rehabilitation Services Logo

        MRS Champion Award Winner

        Named “Employer of the Year” by the Michigan Rehabilitation Services (MRS) Champion Awards program for our training, hiring and support of people with disabilities.
        Best Web Tool Award

        Best Web Tool Award

        Awarded by Web Hosting Search as the “ultimate choice” in order fulfillment.

        Small Business of the Year: Top 10 Finalist

        Named a Top 10 Business in our area based on leadership, employees, technology, community relations, financial health and charitable contributions.

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          “Has anyone ever told you that your company has literally the best customer support of any company ever? It actually amazes me the random problems I can fire at you and your team, and the actually helpful solutions you all come up with. I don’t think I’ve experienced such a thing before. You don’t just go through the motions, try or ‘troubleshoot’… you provide tangible actualized results. Real solutions, to problems. It’s great. I just thought I’d let you know how wonderful your company is, how well it operates and what a great job you do.”

          Jonathan, HandicapHand Controls

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          “This kudos goes out to everyone at EFS but in particular the fulfillment people who worked on my launch with lightning fast speed. I knew it would be a big day but I had no idea I’d have over 1000 orders in one day – double what our last record day was – you guys were able to process the majority of them on Friday and many customers received their packages on Monday! You made us look like rock stars and have solidified our brand in their minds as one they can trust. Thanks for your speedy work and for handling whatever kind of order flux we throw at you! I cannot express all the positive feedback and kudos we’ve gotten just because you have handled it so well. You have helped us grow beyond our wildest dreams – couldn’t have done it without you!! Keep up the good work!”

          Brittany, Beauty Products Retailer

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          “I wanted to let you know how happy we are with the service that you and your team has provided to us over the past 10 months. I ordered a unit to my home this week, to test out our whole system and make sure everything was working properly. And my products arrived quickly and perfectly packaged with only brown paper filler, the canister enclosed in bubble wrap, and the sales insert card included – a great presentation and exactly as we had discussed. We are new entrepreneurs and have had a lot of ups and downs getting our company off the ground, but one of our best decisions was to choose EFS as a partner. From the sales process to account setup to continued service, you continue to exceed our expectations. Keep up the great work.”

          Andrew, Skin Care Product Retailer

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          “Since 2004, our company has utilized eFulfillment Service…While many thousands of packages have been sent, the error rate has been virtually non-existent. Orders are fulfilled, packaged and sent in a timely manner.”

          Daniel, Supplement Retailer

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          “Your service has been incredible and you have provided value far in excess of your fees. Your professionalism and commitment to customer service has enabled us to maintain a 100% satisfaction level on our eBay Store…With your help, we have grown our business exponentially.”

          Steve, eBay Store Owner

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          “We are very excited to begin with eFulfillment Service. Your help and dedication that you have shown to us is really excellent. I think that the customer service that eFufillment provides could be used a benchmark for a lot of other companies to strive for.”

          Ronald, Health & Personal Care Retailer

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          “We have been working with eFulfillment Service for about 2 years now. As we continued to grow, shipping started taking over our lives. We had the option of purchasing our own warehouse, and hiring a staff, or using a fulfillment company to fulfill our orders.We met with a long list of fulfillment companies before hiring EFS. Ultimately, EFS did everything they could to accommodate us. When every other fulfillment company said no, EFS found a way to say yes. They have been monumental in our ability to continue growing and developing our business. We are very happy that we have chosen EFS as our fulfillment company, and are looking forward to working with them in the future.
          We highly recommend them.”

          Chris Thornham

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          “After researching for a reliable 3PL that could fit our short term and long term needs, we settled on EFS. It’s been almost a year with them and I only have positive things to say about the company. We’ve grown much larger since we started and they’ve been able to handle our orders and inventory without a hiccup. The staff is very communicative and friendly and they really care about every single customer. Selecting them was the best thing we did in order for us to concentrate on important things like growing our business!”

          Alex Brecher

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          “My experience with EFS has been outstanding. They have been reliable, responsive and friendly from the first contact and throughout. The costs are transparent and reasonable, particularly with no minimum volume requirement. Their technology is simple and easy to use. EFS have fulfilled all my orders on time and accurately. I would highly recommend them to anyone looking out for a fulfillment partner.”

          Tanja Bandzova

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          “My experience with EFS has been awesome. They cater to the needs of established businesses, as well as startups. They have a very helpful and friendly staff. I had a couple of requirements that were not mentioned on their list of services, but EFS was flexible enough to accommodate my needs more than once. I really liked that. Their costs are reasonable and the billing is very transparent. I would wholeheartedly recommend EFS to anyone who is looking for a reliable and robust fulfillment service.”

          Azone Solutions

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          “eFulfillment Service has been an integral part of our business from day one. Their web-based real-time inventory system is second to none. It provides fast, accurate information on all our orders, and it helps us to better manage our inventory levels…eFulfillment Service is a trusted partner I would recommend to anyone needing a true fulfillment juggernaut.”

          Tom, Consumer Goods Retailer

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          “Our experience with Efulfillment Service has been terrific! We had several special requests that have always been handled promptly and correctly, with courtesy and professionalism. We would use Efulfillment Services again in a heartbeat and feel confident recommending to others.”

          Danni Little-Dean

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          “EFS has always been friendly, professional, and helpful. I’ve worked with them for several years now and any time I needed their help they were responsive, courteous and made sure my issues were resolved.I recommend them to anyone in need of fulfillment services.”

          Valerie Warshaw

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          “I have a great experience with e fulfillment, they response really quick as soon as I send a question and they always give me a solution to my problems. The platform to see my inventory is really easy to use. Most the time I talk with Angela and she is really nice, fast and efficient.”

          Catalina Rocca

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          “As a small business owner, eFulfillment Service was an excellent choice for a convenient and inexpensive storage and shipping solution for products of TheHappyChannel.com. From beginning to end, I found their customer service to be superb, and I would not hesitate to work with them again.”

          Lisa E.

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          “I’m so happy that I chose EFS to do my shipping. You, and everyone I have dealt with, have been so helpful and easy to work with.”

          Judita, Health & Home Goods Retailer

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          “I’ve been with them for a number of years always had excellent service!”

          Charmaine Hutton

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