Receiving FAQs

What Is Your Warehouse Address For Sending My Inventory?

Our corporate headquarters and warehouse facility is located at 807 Airport Access Road (Unit D), Traverse City, MI 49686.

How Do I Prepare Inventory Shipments For Your Facility?

Please provide our receiving team with a master packing slip outlining what’s in your shipment. We also require a packing slip outlining the contents of each carton with each inbound shipment to our facility. The packing slip should clearly outline the associated SKUs and quantities. In addition, we do require scannable barcodes on each individual unit. If your merchandise arrives at our facility not properly barcoded, we can label it for you.

How Long Does The Receiving Process Take?

The receiving process typically takes 2-3 days. If we have several batches of new stock to process, it may take a day or two longer. When we receive your stock, we will count your merchandise to ensure the packing slip is accurate. In addition, we will inspect a portion of your merchandise as well as weigh and measure your SKUs for quality control purposes.

Can You Inspect Each Of My Items When You Receive Them?

Yes. Our receiving process involves inspecting a portion of your merchandise (generally 10-20%). We will also inspect items during the pick/pack process. However, if you would like us to inspect each of your items when we receive them, we can accommodate that request.

What Happens If My Stock Arrives Damaged?

If any of your merchandise arrives to our facility damaged, we will photograph the item(s) and the corresponding packaging, and notify you immediately.

What Do I Need To Do Before I Send Inventory To You?

We do require an advance ship notice (ASN), and it’s an easy to fill out form. Your client care specialist will walk you through that form and our easy-to-use client resources during your onboarding