Core Service Fees
The tables below outline core service fees for eFulfillment Service. If you have any questions, please contact your account representative or put in a support ticket through your client support dashboard.
| Core Services | |
|---|---|
| Comprehensive Client Support | $40.00 per week |
| Comprehensive Client Support (Stewardship Program)* | $15.00 per week |
| Receiving | $8.95 per half hour |
| Storage | 20¢ per bin per week (1st cu. ft./SKU) Overflow storage at $0.12 per cubic foot, per week |
| Pick & Pack | $1.65 per package + $0.55 per unit |
| Shipping Fees | See link in Additional Resources below |
| Stock Packaging Fees | See link in Additional Resources below |
| FBA Prep Services & Standard B2B Shipment Fees | |
|---|---|
| Pick & Pack (under 5 lbs.) | $0.50 per item |
| Pick & Pack (5 lbs. and up) | $0.75 base fee + $0.35 per lb. |
| Labeling (labor + material) | $0.25 per item |
| Excessive Handling (Includes repacking in boxes less than 25 in. or 63.5 cm) | $0.30 per unit |
| Order Minimum | $20 per order |
| Receiving/ Inventory Prep | |
|---|---|
| Receiving | $11.00 per half hour |
| SKU Labeling | $20 setup fee per SKU + $0.20 per unit |
| SKU Bagging + Labeling | $20 setup fee per SKU + $0.30 per unit |
| Bagging Oversize | $20 setup + $0.60 per item (Shrink wrap) |
| Kitting / Assembly Labor | $20 per half hour |
| Pallet Replacements or Restacking Pallets | $20 per half hour |
| Pallet Materials | $10 per pallet |
| Returns | ||
|---|---|---|
| Returns Processing | $2.65 per package + $0.55 per unit | |
| Returns Excessive Handling (covers extra time for sorting multiple items, inspections, product photos) | $5 per return | |
| Returns Customer Service Fee (request for add'l info) | $4 per occurrence |
| Special Services | |
|---|---|
| Receiving Special Project (i.e. - quality control, floor-loaded trailer offload) | $20 per half hour |
| Drop Ship Returns Processing | $2.00 (in addition to regular returns fee) |
| Shipping on a third-party account | $10 per order |
| Expedited Services | |
| Expedited Receiving | $50 set up + $10.00 additional per half hour added to normal rate |
| Expedited Kitting - Apparel Included | $50 set up + $10.00 additional per half hour added to normal rate |
| Expedited Labeling | $30 set up + $0.30 per label |
| Expedited Autobagger Kitting & Labeling | $30 set up + $0.45 per item |
| Expedited Autobagger Kitting & Label | $30 set up + $0.45 per item / $0.90 per item for Oversized Bag/Shrinkwrap |
| Marketing Insert | $0.10 per pick |
| Invoice Insertion | $0.50 per package |
| Order Cancellation | $3 per order |
| Third-Party Account Shipping Fee (does not apply to FBA prep orders) | $10 per shipment |
| Fork Truck Labor | $20 per half hour |
| Excessive Handling (Includes bubble wrapping) | $0.30 per unit |
| Other Warehouse Labor | $20 per half hour |
| Non-Compliance | |
|---|---|
| Non-Compliant Receipts (missing SKUs, ASN, packing slip, heavy boxes [50lbs+]) | $50 per issue or occurrence |
| Non-Compliant Receipt Container (no arrival appointment attempt) | $300 per shipment |
| Inventory Receiving: Relabeling products that arrive with wrong SKU labels | $20 setup + $0.20 per label |
| Customer Service Fee | $3 - $10 per task |
| Billing | |
|---|---|
| Credit Card Processing Fee | 3.5% of credit card payment |
| Declined Credit Card Fee | $10 per instance |
| Wire Transfer Fee | $35 per instance |
| COD Collection Fee | $12 per instance |
| NSF Returned Check Fee | $30 per instance |
*Comprehensive Client Support (Stewardship Program)
The Stewardship Program is for clients with a low number of orders (5 or less per week) and using a smaller amount of warehouse space for their inventory (64 cubic feet or less). Those clients qualify for our Stewardship Program and receive a discounted Comprehensive Client Support fee ($25 less per week) of $15.00 per week. The Stewardship Program is applied automatically to qualified clients.
**Non-Compliance Receipts
To keep things speedy for everyone when we are receiving inventory, we need clear, clean communication universally. When there are errors or if data is missing, those delays affect our whole system. Here are situations that can trigger non-compliant receipt fees:
- Missing packing slips, or packing slips sent post arrival via Zendesk
- Business name on Advance Shipment Notice isn’t in our system
- No Advance Shipment Notice (ASN), or ASN data missing
- Inventory Receiving: SKU not entered into system prior to arrival
Conditions Triggering Pallet Replacement or Restacking
- Two or more broken, split or missing bottom slats.
- Two or more broken, split or missing top slats.
- Damaged or broken mains (the 3 perpendicular heavier studs). If these supports have been repaired and they are sturdy, the pallet is usable.
- Any pallet that uses composite or sawdust compressed blocks as separators.
- Any pallet that is not standard 40″ wide x 48″ deep dimensions.
- Plastic pallets.
- Pallet height exceeding 54″ in height—when the full pallet will be inventoried on pallet racking shelves and the tall pallet needs to be reduced to two shorter pallets to fit on the shelves. Or for safety reasons where heavy boxes at the top of a tall pallet might fall.
- Any pallet that shows overt signs of structural weakness that could present a potential safety issue.
In the rare case that a client should need to close an account that has inventory in stock, eFulfillment Service will pull that inventory for you, the way we would if we were shipping a large non-customer order, with a minimum charge of $40. During the closeout process, all applicable fees will be charged, including comprehensive client support and storage. Excessive handling includes repacking in boxes less than 25 in. or 63.5 cm. Standard pick and pack fees are billed based on the inventory counts as shown in the database. Manual counts require additional pick and pack fees, and may extend your timeline. Location auditing is required for closeout completion. Each bin and location must be checked for inventory, even if the inventory database shows zero inventory in that location. Standard Pick & Pack—under 5 lbs. (2.27 kg) is $0.35 per item; Standard Pick & Pack—under 5 lbs. (2.27 kg) with manual count is $0.50 per item; Standard Pick & Pack—at 5 lbs. (2.27 kg) & above is $0.75 per pick + $0.35 per lb.; Labeling (labor + material) is $0.25 per item; Location Auditing $1 per location; and Excessive Handling is $0.30 per item.
Additional Resources
Shipping Fees
Packaging & Stock Packaging Fees
U.S. Zone Map
FedEx Canadian Zone Chart
Shipping Codes
DIM Weight Calculator
ePacket Countries
Country Abbreviations
