Core Services
eFulfillment Service Core Service Fees
The table below outlines core service fees for eFulfillment Service. If you have any questions, please contact your account representative or put in a support ticket through your client support dashboard.
*Note: FBA Prep projects require special scheduling; consult your sales manager for approval.
| Core Services | |
| Comprehensive Client Support—01/25/21 | $40.00 per week
|
| Comprehensive Client Support—Stewardship Program* 01/25/21 | $15.00 per week |
| Receiving | $8.95 per half hour |
| Storage | $0.09 per cubic foot, per week |
| Pick & Pack | $1.65 per order + $0.55 per unit |
| Returns Processing | $2.65 per order + $0.55 per unit |
| Shipping Fees | See link in Additional Resources below |
| Free & Stock Packaging Fees | See link in Additional Resources below |
| FBA Prep—see note above about special scheduling | |
| Pick & Pack (under 5 lbs.) | $0.50 per item |
| Pick & Pack (5 lbs. and up) | $0.75 base fee + $0.25 per lb. |
| Labeling (labor + material) | $0.25 per item |
| Reboxing Fee (repacking in boxes less than 25 in. or 63.5 cm) | $0.30 per unit |
| Order Minimum | $20 per order |
| Inventory Prep | |
| SKU Labeling | $20 setup fee + $0.10 per unit |
| SKU Bagging + Labeling | $20 setup fee + $0.20 per unit |
| Apparel Bagging + Labeling | $20 per half hour |
| Kitting / Assembly Labor | $20 per half hour |
| Pallet Materials | $10 per pallet |
| Special Services | |
| Receiving Special Project (i.e. - quality control, floor-loaded trailer offload) | $20 per half hour |
| Drop Ship Returns Processing | $2.00 (in addition to regular returns fee) |
| Expedited Receiving | $50 + $10 extra per half hour |
| Marketing Insert | $0.10 per package |
| Invoice Insertion | $0.50 per package |
| Order Cancellation | $3 per order |
| Third-Party Account Shipping Fee (does not apply to FBA prep orders) | $10 per shipment |
| Fork Truck Labor | $20 per half hour |
| Other Warehouse Labor | $20 per half hour |
| Non-Compliance | |
| Returns Non-Compliance Fee | $5 per returned order |
| Returns Excessive Handling (includes product photo) | $5 per instance |
| Returns Customer Service Fee | $4 per instance |
| Non-Compliant Receipts (missing SKUs, ASN, packing slip, heavy boxes [50lbs+]) | $50 per shipment |
| Customer Service Fee | $3 - $10 per task |
| Billing | |
| Credit Card Processing Fee | 3.5% of credit card payment |
| Declined Credit Card Fee | $10 per instance |
| Wire Transfer Fee | $35 per instance |
| COD Collection Fee | $12 per instance |
| NSF Returned Check Fee | $10 per instance |
*Comprehensive Client Support—Stewardship Program
The Stewardship Program is for clients with a low number of orders (5 or less per week) and using a smaller amount of warehouse space for their inventory (64 cubic feet or less). Those clients qualify for our Stewardship Program and receive a discounted Comprehensive Client Support Fee of $15.00 per week. The Stewardship is applied automatically to qualified clients. eFS may limit usage of the Stewardship Program during the fourth quarter.
Additional Resources
Shipping Fees
Free Packaging & Stock Packaging Fees
U.S. Zone Map
FedEx Canadian Zone Chart
Shipping Codes
ePacket Countries
Country Abbreviations
