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Fulfillment Control Panel (FCP)
Integration2 Portal
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2023 Shipping Rates

2023 Shipping Rates

2023 Core Services Pricing

The tables below outline pricing for additional services at eFulfillment Service. If you have any questions, please contact your Client Care Specialist or put in a support ticket through your client support dashboard.

ServiceWeekly Rate
Bin storage$0.45
Overflow storage (per cu. ft.)$0.25
Pick & pack (first unit)$2.65
Pick & pack (additional unit)$0.65
Receiving$8.95 per half hour
Client support$20
Shipping ratesStandard

FBA Prep Services & Standard B2B Shipment Fees
Pick & Pack (under 5 lbs.)$0.50 per item
Pick & Pack (5 lbs. and up)$0.75 base fee + $0.35 per lb.
Labeling (labor + material)$0.25 per item
Excessive Handling (Includes repacking in boxes less than 25 in. or 63.5 cm)$0.30 per unit
Order Minimum$20 per order

Receiving/ Inventory Prep
Receiving $11.00 per half hour
SKU Labeling$20 setup fee per SKU + $0.20 per unit
SKU Bagging + Labeling$20 setup fee per SKU + $0.30 per unit
Bagging Oversize$20 setup + $0.60 per item (Shrink wrap)
Kitting / Assembly Labor$20 per half hour
Pallet Replacements or Restacking Pallets$20 per half hour
Pallet Materials$10 per pallet

Returns
Returns Processing$2.65 per package + $0.55 per unit
Returns Excessive Handling
(covers extra time for sorting multiple items, inspections, product photos)
$5 per return
Returns Customer Service Fee (request for add'l info)$4 per occurrence

Special Services
Receiving Special Project (i.e. - quality control, floor-loaded trailer offload)$20 per half hour
Drop Ship Returns Processing$2.00 (in addition to regular returns fee)
Shipping on a third-party account$10 per order
Expedited Services
Expedited Receiving$50 set up + $10.00 additional per half hour added to normal rate
Expedited Kitting - Apparel Included$50 set up + $10.00 additional per half hour added to normal rate
Expedited Labeling$30 set up + $0.30 per label
Expedited Autobagger Kitting & Labeling$30 set up + $0.45 per item
Expedited Autobagger Kitting & Label$30 set up + $0.45 per item / $0.90 per item for Oversized Bag/Shrinkwrap
Marketing Insert$0.10 per pick
Invoice Insertion$0.50 per package
Order Cancellation$3 per order
Third-Party Account Shipping Fee (does not apply to FBA prep orders)$10 per shipment
Fork Truck Labor$20 per half hour
Excessive Handling (Includes bubble wrapping)$0.30 per unit
Other Warehouse Labor$20 per half hour

Non-Compliance
Non-Compliant Receipts (missing SKUs, ASN, packing slip, heavy boxes [50lbs+])$50 per issue or occurrence
Non-Compliant Receipt Container (no arrival appointment attempt)$300 per shipment
Inventory Receiving: Relabeling products that arrive with wrong SKU labels$20 setup + $0.20 per label
Customer Service Fee$3 - $10 per task

Billing
Credit Card Processing Fee3.5% of credit card payment
Declined Credit Card Fee$10 per instance
Wire Transfer Fee$35 per instance
COD Collection Fee$12 per instance
NSF Returned Check Fee$30 per instance

**Non-Compliance Receipts
To keep things speedy for everyone when we are receiving inventory, we need clear, clean communication universally. When there are errors or if data is missing, those delays affect our whole system. Here are situations that can trigger non-compliant receipt fees:

  • Missing packing slips, or packing slips sent post arrival via Zendesk
  • Business name on Advance Shipment Notice isn’t in our system
  • No Advance Shipment Notice (ASN), or ASN data missing
  • Inventory Receiving: SKU not entered into system prior to arrival

Conditions Triggering Pallet Replacement or Restacking

  • Two or more broken, split or missing bottom slats.
  • Two or more broken, split or missing top slats.
  • Damaged or broken mains (the 3 perpendicular heavier studs). If these supports have been repaired and they are sturdy, the pallet is usable.
  • Any pallet that uses composite or sawdust compressed blocks as separators.
  • Any pallet that is not standard 40″ wide x 48″ deep dimensions.
  • Plastic pallets.
  • Pallet height exceeding 54″ in height—when the full pallet will be inventoried on pallet racking shelves and the tall pallet needs to be reduced to two shorter pallets to fit on the shelves. Or for safety reasons where heavy boxes at the top of a tall pallet might fall.
  • Any pallet that shows overt signs of structural weakness that could present a potential safety issue.

In the rare case that a client should need to close an account that has inventory in stock, eFulfillment Service will pull that inventory for you, the way we would if we were shipping a large non-customer order, with a minimum charge of $40. During the closeout process, all applicable fees will be charged, including comprehensive client support and storage. Excessive handling includes repacking in boxes less than 25 in. or 63.5 cm. Standard pick and pack fees are billed based on the inventory counts as shown in the database. Manual counts require additional pick and pack fees, and may extend your timeline. Location auditing is required for closeout completion. Each bin and location must be checked for inventory, even if the inventory database shows zero inventory in that location. Standard Pick & Pack—under 5 lbs. (2.27 kg) is $0.35 per item; Standard Pick & Pack—under 5 lbs. (2.27 kg) with manual count is $0.50 per item; Standard Pick & Pack—at 5 lbs. (2.27 kg) & above is $0.75 per pick + $0.35 per lb.; Labeling (labor + material) is $0.25 per item; Location Auditing $1 per location; and Excessive Handling is $0.30 per item.

Additional Resources


Packaging
U.S. Zone Map
FedEx Canadian Zone Chart
Shipping Codes
DIM Weight Calculator
ePacket Countries
Country Abbreviations