It’s been a while since I’ve written a post on order fulfillment fees. Lately, though, I’ve been seeing a lot of different models related to how fulfillment companies, like ours, are pricing their services, so I thought it’d be a good time to revisit this topic.
Let’s start with a few definitions…
What is a 3PL provider?
A 3PL (third-party logistics) provider is defined as any company that offers outsourced logistics services. The services offered from a 3PL may include procurement, production, warehousing, distribution, transportation, asset management, or any combination of those and other logistics-related services.
What is an order fulfillment provider?
While a 3PL covers a broad range of logistics services and providers, an order fulfillment provider is defined as a company that handles the tasks specifically associated with picking, packing, and shipping of customer orders.
An order fulfillment provider will typically warehouse goods on behalf of their customers. Once orders are received from their customers, the order fulfillment provider will pick the items from their warehouse shelves, pack them into a shipping container, and then prepare orders for pickup from shipping carriers, such as FedEx and UPS.
Order fulfillment providers can handle a range of order types, although, in the case of eFulfillment Service, we predominately work with ecommerce sellers and ship small parcels direct to consumers
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What is an order fulfillment fee?
An order fulfillment fee is defined as the cost associated with a particular service that relates to the order fulfillment process, such as receiving, inventory storage, order processing (pick/pack), and returns processing.
What does cost per order mean?
Cost per order is defined as the total fee to be paid for all services associated with fulfilling a single order. The cost per order should factor in both variable costs, such as pick and pack, as well as fixed costs, such as inventory storage and any account management fees.
What is a “tricky” fulfillment fee?
Below I mention that ecommerce sellers may come across “tricky” fees when evaluating a fulfillment service provider. By tricky fee, I am referring to any fee that is either, a) difficult to understand, b) is listed in the fine print, and/or, c) is different than what was initially advertised.
As an ecommerce seller, figuring out your total cost per order is critical when evaluating order fulfillment companies, and the reason is that these companies all charge a bit differently. Below I’ve included a table that breaks down a few common order fulfillment pricing models.
3PL Order Fulfillment Pricing Models
Below is a chart that overviews common order fulfillment fees and pricing models used by various 3PLs and ecommerce fulfillment companies:
| Order Fulfillment Service | Pricing Model #1 | Example #1 | Pricing Model #2 | Example #2 |
|---|---|---|---|---|
| Inventory storage cost | By the cubic foot | $0.30 per cu ft / month | By the pallet | $20 per pallet / month |
| Pick and pack cost | By the order | $2.00 per order | By the unit | $1.00 per unit |
| Receiving cost | By the shipment | $200 per shipment | By the unit | $0.05 per unit |
| Kitting cost | By the kit | $0.50 per kit | By the hour | $50 per hour |
| Customer support cost | Flat rate | $100 per month | By the hour | $50 per hour |
The table above overviews common order fulfillment pricing models, although fulfillment providers will often have stipulations or add-ons related to these services.
For example, some fulfillment companies will charge a “long-term storage fee” if your merchandise sits in their warehouse for too long. So, while that company may advertise one storage rate, for many of your products, you may get hit with their long-term storage fee, which is substantially more costly.
Another example relates to minimums that are often imposed by order fulfillment centers. The company may advertise a low pick/pack rate, although that rate is predicated on doing a certain volume of orders each month, so if you don’t hit that volume, you are charged a minimum monthly fee, such as $500 or $1,000.
Because of the varying fulfillment pricing models out there, and because of these tricky fees that can be added on, it is important for merchants to get a firm handle on the total cost per order that they will pay based on their order volume, their products, and their requirements.
How to Calculate Fulfillment Cost Per Order
Below is a chart which serves as an order fulfillment cost calculator, taking multiple fees and breaking them down to a beneficial and easy-to-understand total cost per order:
| FULFILLMENT COST CALCULATOR | PROJECT ASSUMPTIONS |
|---|---|
| Number of pallets on hand each month | 5 |
| Number of orders per month | 500 |
| Number of units per order | 1.5 |
| Number of units received each month | 750 |
| FULFILLMENT SERVICE QUOTE | FULFILLMENT SERVICE FEE |
| Storage fee per pallet | $20.00 |
| Pick/pack fee per order | $1.50 |
| Pick/pack fee per unit | $0.50 |
| Receiving fee per unit | $0.05 |
| MONTHLY SERVICE | TOTAL MONTHLY FEE |
| Total storage fee | $100 |
| Total pick/pack fee | $1,125 |
| Total receiving fee | $37.50 |
| Total monthly fee | $1,262.50 |
| TOTAL FEE PER ORDER | $2.53 |
Fulfillment Cost Calculator Breakdown
Here is an overview of how the Total Monthly Fee section was calculated….
- Total Storage Fee = number of pallets x storage fee per pallet
- Total Pick/Pack Fee = (number of orders per month x pick/pack fee per order) + (number of units per month x pick/pack fee per unit)
- Total Receiving Fee = number of units received each month x receiving fee per unit
- Total Monthly Fee = total storage fee + total pick/pack fee + total receiving fee
- TOTAL FEE PER ORDER = total monthly fee / number of orders per month
Given all of the different fulfillment pricing models, putting together this type of calculator helps ecommerce sellers to break down their fulfillment cost per order. And if you are receiving fulfillment quotes from multiple providers, it will allow you to better compare apples to apples. As you are doing so, remember to factor in any fixed costs or tricky fees that may apply to your situation.
When evaluating fulfillment companies, cost is certainly a consideration. However, it’s also important to keep in mind that there are several other things to consider aside from price. For more on that topic, here’s a post I wrote on evaluating the best fulfillment companies.
We are seeking fullfillment for our monthly box subscription.
Hi Brian –
Thank you for your inquiry.
Here at eFulfillment Service, we have a great deal of experience with monthly subscription order fulfillment. We would love to provide you with more information on our company and services. Someone from our sales team will be in touch with you shortly!
Thank you,
Steve Bulger
We are launching a new e-commerce site in the next 60 days. We want to do fulfillment in South Africa for our African customers. Do you guys have facilities there or can you connect us with someone in your network with fair pricing? Thanks.
Hi Antonio –
Thanks for reaching out here. We don’t currently have order fulfillment centers in South Africa; however, we can ship to Africa from our facility here in the U.S. I also don’t have any solid recommendations for fulfillment centers in South Africa at this time. My apologies I can’t be of more help.
Steve Bulger
Hello.
Calculate post costs? Do you have contracts with mail companies and the post office?
How much does mailing cost reduce by your system?
For example, what is the cost of a one kilogram transfer from your center to a customer in New York City?
Hi Abram –
Thank you for the comment here.
Regarding your question, the shipping cost can vary depending on the ship method used and also the size of the package.
We’d love to hear more about your ecommerce business and products and provide you with more information on our order fulfillment services. If you’d like to receive a quote, you can fill out the form below and it will go directly to our sales team….
https://www.efulfillmentservice.com/get-a-quote/
We look forward to talking!
Steve Bulger
So my wife runs the shipping warehouse and they averaged receiving around 20,000 to 30,000 orders a month and they shipped out 25,000 last month with a small team of people we can ship out anywhere from 1,000 to 2,000 orders a day and my wife’s month budget per package is around $1.68.00 and she is usually under budget just wondering if there are other companies that are this low or better. I am curious if we are doing good compared to other companies
Hi Nate –
Thanks for the inquiry. This is a great question. Unfortunately, it’s a difficult one to answer, as order fulfillment cost models can vary quite a bit from warehouse to warehouse based on several factors, including product type, order size, order volume, software, slotting strategies, automation and equipment, and more.
I wish I could provide better information, but, with all of these factors, that really is no standard when it comes to order fulfillment costs, and most warehouses are simply working toward continuous improvement, whether through smaller, incremental steps, or with bigger investments, such as a new warehouse/labor management system, or higher levels of automation.
Hi we are a uk based company looking to branch out into the USA. The cost of our products are very low, do you have a package where your costs are a % of retail cost?
Thank you
Hi Lisa,
Thank you for reaching out regarding our order fulfillment services and pricing. We work with numerous UK-based businesses to help them grow here in the U.S., and we’re looking forward to hearing more about your company.
We will reach out to you soon with more information!
Thanks.
Hi,
Can I know the rates for fullfillment, shipping and other services you have for our cosmetis products? We need to ship to different EU countries from EU.
Thanks
Andrew
Please contact me by viber telegram or whatsapp +38066 272 39 49
Hi Andrew –
Thank you for your inquiry here regarding our order fulfillment services for your cosmetics business.
We are based here in the United States and do not currently have any facilities in Europe. We do, however, work with several European-based sellers that are looking to grow sales in the U.S.
Based on your inquiry, it sounds like you only need EU-to-EU shipping at the moment, so we probably aren’t the best fit for that, but if you are, in fact, looking for a fulfillment center based in the U.S., please let us know.
Thank you!
We are a wood products specialised manufacturers, we need a fulfillment center for our products for our e-commerce sales.
Hi Addy,
Thank you for reaching out regarding our e-fulfillment services for your wood products business. We’re looking forward to chatting and hearing more about your business. One of our sales folks will be in touch soon!
Thank you,
Steve Bulger
Hello,
I am opening an e-commerce site soon and One of the main ideas is shipping to the US. We are currently in Colombia. Could you helo us out?
Hi Jaime,
Thanks for the inquiry! Yes, we can absolutely help you out. We work with hundreds of internationally-based ecommerce sellers that are looking to grow their businesses here in the U.S., as we make order fulfillment easy, with no minimums and no tricky terms or pricing.
I will have one of our friendly sales folks reach out to you shortly. We’re looking forward to the opportunity to work with you!
Steve
We are launching this campaign where we will need to have a one-time fulfillment service for. Potentially our manufacturer will ship 5 mason jars + 5 payment terminals to your location. We will need them packed individually (1 jar + 1 terminal) per parcel and ship to 5 locations in NY. Would you be able to handle this type of request and what is the cost implication?
Great to hear from you. Share some of these questions with our team. For prices and specifics, please fill out our free Get a Quote form here: https://www.efulfillmentservice.com/get-a-quote/. When you do, you give our team the information they need to provide you prices and you’re in the official queue. Thank you for getting in touch.
Hi,
Thank you for the detailed information. If I would like to do the kitting in the US and send it to final costumer in Europe, is it possible? or the delivery service is in the US only?
We can do the kitting here in the U.S. and then store your kits in our fulfillment center until they are ordered and shipped to a customer. And we ship domestically in the U.S. as well as Internationally. If you’d like to learn more about our pricing, please feel free to fill out the Get a Quote form.
Hi.
I’d like to fulfil orders for 24″ x 36″ posters. What I’d like to know is: Do I need to order and store packages as well, of would efulfillment service handle that? Thanks.
Hi Mickael,
Our fulfillment center does fulfill online orders of rolled posters in ready to ship canisters!
If you’re interested please follow this link to our website, (https://www.efulfillmentservice.com/get-a-quote/) which will get you in touch with our sales team who would be more than happy to get you a quote and set up as an ecommerce retailer with us.
Thank you for getting in touch.
I am the GM for the US. The company is based in Spain. They hired a company to handle End to End services and in my estimation is heavily overpriced. How should I approach pricing for consumer fitness equipment? Average weight is around 400lbs per pallet. We ship between 100-200 orders per month. Products come with their own packaging and pallet ready to ship. Some are in crates such as treadmills and dumbbells. What would be a good target all in cost per pallet shipped? Thanks!
Marshall, you need a fulfillment center that specializes in fulfilling heavy products; we are skilled at products under 50 lbs. or 23 kilos. I’ll introduce you to a partner of ours via email. They are better suited to your question.
I have items in master cartons that need have price stickers placed on them nd then shipped in that same master carton. What can i expect to be charged to place the labels on the products? I will supply the stickers? Thanks
Scott, we’d be delighted to put together a quote for you. The best way to do that is to fill out our Get A Free Quote Form, that puts you in our official queue and also gives our team all the info they need. The project you outline is what we refer to as a kitting project. If that project is part of a longer-term fulfillment project, where we are storing and shipping items to your customers from online orders, then we are a great fit. If that’s a one-time project, it would depend on the size of the project. Let’s get a conversation going! https://www.efulfillmentservice.com/get-a-quote/