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Is FedEx SmartPost Too Slow?

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Is FedEx SmartPost Too Slow?

published on 14.04.2017 in Blog by

Is FedEx SmartPost Slow or Bad?As an ecommerce order fulfillment company that ships several thousand packages each year via FedEx SmartPost, we often get questions from online sellers about the service…

– Is it too slow?

– Is it unreliable?

– Does USPS deliver the packages?

– Should I use it to ship packages to my ecommerce customers?

These are all great questions. And to help provide a little more context, I wanted to start off by defining SmartPost….

What is FedEx SmartPost?

FedEx SmartPost, which is similar to UPS SurePost, is a hybrid shipping service with which FedEx will pick up packages from the shipping destination, and then hand the packages off to the U.S. Postal Service (USPS) for the final delivery to the end customer.

What’s unique about SmartPost is that there are two different carriers (FedEx and USPS) handling every package. One of the reasons this service was created is that, each day, the USPS is already visiting nearly every address in the United States to deliver mail, so there is efficiency and little-added cost for USPS to deliver small packages to residences, which is not necessarily the case with FedEx and UPS.

There are common claims associated with SmartPost relative to the speed, reliability, and organization of the service. Therefore, we wanted to not only answer a few FAQs, but also discuss those claims, starting with…

Claim #1 = FEDEX SMARTPOST IS SLOW

Rating:

Mostly True

Overview:

Slow is a relative term, which means, in order to conclude whether or not SmartPost is actually slow, we need to compare it to something.

As mentioned, our order fulfillment center ships thousands of FedEx SmartPost shipments each year. In addition, we ship tens of thousands of packages using a variety of other shipping methods, including….

– FedEx Home Delivery
– FedEx Ground
– FedEx 2-Day
– FedEx Overnight
– USPS First Class
– USPS Priority Mail
– USPS Media Mail

The transit times with these various ship methods vary quite a bit. For instance, FedEx 2-Day is a guaranteed two-day service, which means the packages ship via air. With USPS Media Mail, it’s a lower-level service and transit times may take a week or more. Therefore, let’s compare the speed of two ground ship methods from the same carrier…..

FedEx SmartPost vs. Ground & Home Delivery

– FedEx Ground is a service that averages roughly 2.5 days of transit time within the U.S., and is applicable when shipping to commercial locations.

– FedEx Home Delivery is a service that averages roughly 2.5 days of transit time within the U.S., and is applicable when shipping to residences.

– FedEx SmartPost is a service that averages roughly 4 days of transit time within the U.S., and can be used to ship to both commercial locations and residences.

So, how fast is FedEx SmartPost? Based on our experience, it takes, on average, about 1.5 days longer for SmartPost packages to arrive compared to Ground and Home Delivery.

The question then becomes….is that too slow?

In some situations, the answer is yes, and, to keep your customer happy, SmartPost would not be the right choice.

However, as has been shown repeatedly, such as in last year’s Pulse of the Online Shopper Report from UPS, consumers are typically willing to wait longer periods of time if the shipping is either free or very inexpensive. In fact, the study showed that the average consumer is willing to wait up to six days if they pay for delivery, and seven days for free delivery!

This is significant because, while we’ve really only been discussing speed, cost is obviously a consideration among consumers, and the cost for SmartPost, particularly for lower-weight packages (up to about 9 lbs) is generally less than the cost of Ground and Home Delivery.

Therefore, if you have a contract with FedEx to use SmartPost (or are using a fulfillment center that does), during the checkout process on your shopping cart, a best practice is to simply give your customers shipping options in addition to SmartPost, confirm the transit time and cost associated with each option, and allow them to choose what’s right for them.

To sum up the facts surrounding the claim that FedEx SmartPost is slow, when comparing to other commonly-used shipping options, that claim is mostly true. However, when the question becomes….Is SmartPost too slow?…..well, that’s up to you and your customers to decide.

Claim #2 = FEDEX SMARTPOST IS USPS

Rating:

Half True

Overview:

We get many people that ask if SmartPost is a USPS service. The answer is technically no, as it’s a product offered from FedEx. However, as discussed, the claim is half true when you consider that the Postal Service does handle SmartPost packages.

Because USPS handles the final delivery with these packages, this service does have advantages when shipping to residences, including….

– Coverage to every residential address in the U.S., including API, FPO and DPO
– No residential surcharges
– Saturday delivery
– Full tracking and visibility

SmartPost is also available to ship to Alaska and Hawaii, although the transit times can be fairly lengthy for these destinations outside of the contiguous U.S.

Claim #3 = FEDEX SMARTPOST IS BAD

Rating:

Mostly False

Overview:

We also hear claims that FedEx SmartPost is bad, which can mean a few things, but, in general, folks are referring to the reliability of the service.

Based on our experience and data, while transit times are longer than Ground and Home Delivery, the reliability of SmartPost is quite good, meaning it consistently reaches its destination in the timeframe specified by FedEx.

Back in the early days of SmartPost, it is true that the service was sketchy, and one reason for this is that it took some time for FedEx and USPS to get everyone on the same page within both organizations, including how shipping labels should be formatted, how tracking numbers should be generated, dedicated processing centers, etc.

However, now that the service has been around for several years, and now that FedEx has made a number of changes to its network, including the addition of new hubs, SmartPost has not only become more reliable, the transit times have also been reduced over the years.

When compared to regular home delivery or ground services offered from FedEx and other carriers, SmartPost can be considered a unique service, although we would not consider it to be a “bad” service. Instead, it’s a smart, strategic service that plays off the strengths of both FedEx and USPS, and is one that certainly has its place with small parcel ecommerce order fulfillment.

Sources:

http://www.fedex.com/us/smart-post/outbound.html
https://about.usps.com/strategic-planning/cs09/CSPO_09_011.htm
https://solvers.ups.com/assets/2016_UPS_Pulse_of_the_Online_Shopper.pdf

Summary
Is FedEx SmartPost Too Slow?
Article Name
Is FedEx SmartPost Too Slow?
Description
Should you use FedEx SmartPost when shipping ecommerce orders to your customers? We cover the facts, including transit times, consumer expectations, and more.
Author
eFulfillment Service

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Comments

143 Responses to “Is FedEx SmartPost Too Slow?”
  1. m miller says:

    Smartpost and Surepost are horrible. Disagree with time frames given above on delivery. Used to be shipping manager and refused to use either after discovering how horrible they are. Going usps is much quicker. Either stay with fedex or usps. Middle man just slows package down. I cringe every time I see smartpost has been used.

    • Steve Bulger says:

      Thanks for the comment. It is true that the average transit time for SmartPost and SurePost is slower than some of their other shipping services, such as Ground and Home Delivery. It is also true that these services may take longer to certain parts of the U.S., so my goal here was to pass along information that corresponds with data we’ve obtained in shipping tens of thousands of SmartPost packages over the past year. For any given merchant, depending on their customer base, where they distribute from, and the service-level agreement they’ve established with FedEx and/or UPS, their experience may be a bit different.

      Thanks again,
      Steve Bulger

      • Steve Bartley says:

        Exactly – stupid and ridiculous. I used Smart Post to return an item to Vermont Country store. I mailed it a week ago, October 30th, 2017, and it still has not even left Colorado!! It made it a mere 70 miles in 7 days! At this pace I will get charged by the supplier back East because it did not get returned in a timely fashion. Use a carrier pigeon next time. Smart Post sucks!

        • Jonas says:

          Hello Steve,
          Wow that is horrible. I just bought a package from Ebay and on there it says delivery date is 11 days away. I had to double check my eye sight to make sure I was seeing it clearly. There is no way a package should take over a week to go from one US address to another. The title is misleading, you would thinking “Smartpost” would be something better than ground, but nope, apparently not. Good luck with your package friend.

        • Lourd says:

          I ordered an item on November 18th from this online retailer and even though it was free shipping, was shocked to find out that the package would be delivered to me still on December 2. That is 2 weeks! Ridiculous. They should rename to Slow Poke Post

    • j chen says:

      SmartPost is more like SlowPost. I have a package that left Wisconsin no December 28. As of today (January 5th) it’s still in transit and has made 9 stops. Has not even yet gotten to a USPS facility for them to then take their customary 3 days to deliver. So figure at the end of the day it could be a 2 week journey. Someone on another site said that I should have had airline mileage for my package.

  2. Taz says:

    As a consumer I have to tell you that Smartpost is anything but – and if it only added an additional day and a half to transit time it would be a miracle. The ACTUAL norm is more like an additional 3-5 days. Example: I live in Kansas. I ordered something from a company located in Aurora CO (about a 5 hour drive from here). They shipped my package out via Smartpost, and it arrived in Lenexa KS the next day (when using FedEx, I know that when it hits Lexexa it will be here the next day). 22 hours later it was scanned in at the USPS facility in KC (which is actually only 30 minutes away if traffic is bad). It then took 3 days (4 if you count the Sunday) to get from KC to my post office, and then it didn’t get sorted for delivery until the next day. So 7 business days to get a package I could have had in 2 had they used FedEx ground or sent it straight through USPS.

    • Sue says:

      FedEx ground to my destination 3 days. Smart post so far 10 days. I called FedEx to get an estimate of delivery time for smartpost and they said we can’t tell you that but that when you print the label it will tell me. I explained that I have been tracking a shipment sent to me and it has been over 10 days. I just watched it take 7 hours to go 27 miles. It has been in my state for 6 days They would not help me at all. The customer service person was so rude that she said 10+ days. I have had UPS smart post and it is ground plus 1 day but not with FedEx nor do they care. My package has been as close as 50 miles to me but just keeps going around in circles.

      • Laurie says:

        I would definitely say it is more than an added 1.5 days longer and NOT efficient! I ordered a package from Aurora, CO, and I have bemusedly watched it dance across the west (Auroro, CO, to Sacramento, CA, to Reno, NV, to Kent, WA). I, however, am located in Oregon…maybe it will hop over to Idaho before finally making into my state?!?

      • Dale says:

        I tracked my package it arrived in Sacramento, CA at 4:30 pm 27 July left facility at 12:23 am 28 July and arrived at FEDEX SMARTPOST SACRAMENTO, CA at 1:18 pm on the 30th of July (1.4 miles)

  3. Shianne says:

    I used FedEx smartpost because that was the only option when ordering from elf cosmetics. My package was ordered 4/30 and was to arrive 5/6. It went to Memphis TN which usually using FedEx ground it goes from there to KY. Well when I rechecked my order my arrival date was changed to 5/8 and my package was sent from Tennessee to Minnesota. I live in Kentucky so I don’t understand why it was sent to Minnesota. It added days to my estimated delivery, it now has to backtrack to Kentucky, and it is just a hastle to get my shipment. I am very unsatisfied I wish it would of been sent a different way because it is taking way longer than it should using smartpost.

    • Robert says:

      Having same issue (sorta) Item shipped from CA to Louisiana through Memphis. Took two days to get to Memphis and no updates in 5 days. On day seven now and no tracking update on Fedex or USPS. Deliver says for the 10th. I don’t know where they get 3-5 days from! Also you cannot upgrade or intercept the package. I could have driven there and back myself in less time.

  4. ANITA RAPP says:

    I hate both of these secondary delivery services. When I track that the package has been handed off I can count on an additional 2 days. But most annoying is that they dump the deliveries at the concierge building and not the address that is actually printed on the package. I have to wait for it to be logged in; and then get redressed or go out in bad weather to retrieve. How is that even legal?

  5. Milton says:

    They should call it slow post. I had a package that came from Rialto California. It usually takes two days to get said package from there using FedEx. They shipped the package to Chicago Illinois where I live then they shipped the package two New Berlin Wisconsin? Why would they do that? They added two days to ship the package from there to Chicago. Now the package will take one day extra to be shipped to my house. This isn’t the only package that has taken too long to ship. Sure post is no good. It would be better to either use FedEx ground or the United States Postal Service.

  6. isa shisha says:

    HORRIBLE! Its taken me now 11 days to get a package from NJ to CA!!! Are they bringing it by horse and buggy or what? Ive gotten packages from out of the states way faster than this…which is worse than ground mail. ALL sellers should CLEARLY state this is the delivery they are using and to expect a long…long…long azz wait!

  7. Nicole says:

    I’ve had packages through Fedex smartpost plenty of times. A few times it’s been fairly quick. Other times it’s been horribly inefficient. I’ve even got a package on its way right now that is going the inefficient route. It’s made fair transit time all the way to my state. I live maybe 10 minutes from a ground location. It travelled through there and they sent it to another state where there is a smartpost hub probably 4 to 5 hours from me. Then they’ll likely send it back down to the post office by tomorrow afternoon. It will be too late for sorting and delivery. So if I’m lucky I’ll get it Friday. That’s pretty inefficient just to send it through their smartpost hub. Just saying.

  8. Laura says:

    Not a fan. Our USPS always says our boxes are too large for the mailboxes so we have to drive 30 minutes to pick them up at the Post Office. FedEx should offer the consumer a choice to upgrade to real FedEx.

  9. john smith says:

    too many complaints. the people moving packages are working hard. maybe there are just too many packages to move. if you want the package faster spend the money. I don’t mind waiting for a lower price on shipping.

    • Mark D says:

      Too many packages to move? That’s their business! If there were too few packages, they’d be bankrupt.
      Two points:
      1. They aren’t delivering by their delivery date.
      2. The consumer is often not given the choice of shipping when purchasing from a seller who uses this horrible service.

  10. Douglas says:

    I purchased a item on eBay and the seller shipped it via SmartPost. It went into FedEx possession last Saturday and left Michigan 4 days ago. It made a quick sprint across the country making it into CA two days ago. Ever since then it has crawled into a snail pace going to three separate nearby points (Newberry Springs-Rialto-Bloomington) in 1.5 days. Now my package is scheduled to arrive two days later than originally scheduled!

    I will make a point to refuse doing business with eBayers who use solely FedEx SmartPost or the UPS equivalent from this day forward.

  11. Bruce Morgen says:

    FedEx’s own tracking site tells me that a small SmartPost package that first “Arrived at FedEx location” in New Jersey the night of 6/16/2017 wouldn’t be delivered here in San Diego until 6/24/2017 — so that’s a solid week coast-to-coast, which is about the same as USPS’s slowpoke “Parcel Select” service takes for the same distance. I suspect folks use SmartPost because it’s cheaper — and more convenient because it gets picked up with the rest of their FedEx shipments.

  12. Rosalind Smothers says:

    I thought it was just my experience. I’m sitting here now waiting on a package I ordered with two day shipping. That was ten days ago. No. Free shipping isn’t worth all the time it takes. If a company advertises FREE TWO (2) DAY. SHIPPING then doggone it they should live up to. Amazon used to but now they’ve gone over to “not smart”, “not even surepost.” Hate it.

  13. Bryan says:

    Smart post is horrible! I’d rather pay the shipping I didn’t realize what I was getting into with that garbage service my product shipped on 6/4/17 and I didn’t get it until 6/17/17 absolutely never again!

  14. Jayson V says:

    Ordered 3 items from a company based in Ohio. 5-7 business days. It’s been 9 days…well 7 business days of it being stuck on “Shipment Picked Up” status. I live in TN and there has been no tracking update since the 12th. For all I know it’s still in KY. I’m just hoping I receive my package, and that it didn’t get lost in the mix. Either way I will not be using this service again.

  15. Stan in Havasu says:

    Should be called stupidpost. I ordered a package from a company in Chino, Ca 4hr drive west of me. They shipped it via Quartzite Az, 2 hrs south of me, to Phoenix, 3 hrs east of me. There it sits until they bring it west to me (hopefully) If it arrives by their anticipated date it will have averaged 1 mph. Slower than walking. USELESS!

  16. Steve says:

    Smartpost? How about snailpost. I ordered an item from a company only 1H 52M drive from my front door. I ordered my item on 6/20. I received shipping email early the next day and here I am a week later still without my item. Tracking shows no movement except a label was printed.

  17. Everett says:

    Smartpost to my house always takes more than 4 days. I get better service from USPS every time. There must be an incentive for shippers, none for customers.

  18. David says:

    FedEx Smartpost is just goofy. My package arrived in Chicago on Monday via FedEx and then back to Wisconsin to the Smartpost hub. I live in Chicago and now my delivery estimate is Friday. My package arrived in my home city and cannot get delivered for another 5 days. Never again with FedEx Smartpost.

  19. Ryli says:

    I ordered 6 items from hot topic a week ago. It said it was in a city near Nashville,th about 2-3 hours from me. Then it went to a city near atlanta, ga twice as long away from me. And now I am still waiting for my package to go to Chattanooga, tn then come to me. And the tracking won’t tell me where it’s going next. And the estimated delivery day went from July 5th to July 7th in 2 hours. I’m never using fedex smartpost ever again!

    • Carrie C. says:

      SAME HERE! IT is the WORST package transit ever. EVER

    • Alexa says:

      I ordered some gauges from spencers and it took two days for them to even update the tracker. I live in arkansas and it was coming from north Carolina. Only 1 state between us. It’s a straight shot. But they went all the way to MS which is…odd. Sat there for 2 days and no update. Finally tell me it was picked up and in transit. Upped my estimated delivery by 2 days and tell me it will be given to US postal. Just the info was shipped 2 days ago to us postal. It’s legit 2 hours from my house if it’s still in MS…. I swear. So I guess ill expect it on thursday instead of the new estimate for Monday. Probably won’t get another update for a couple of days. Fedex….never again.

  20. Karen says:

    I ordered two items from an auto parts site. The smaller part shipped before the oversized part. Ironically the oversized parcel arrived 2 days ago and I’m still waiting for the other. That’s how I found myself here. I wasn’t even aware of SmartPost until today. Thanks for the reviews and the comfort of knowing I’m not alone in this crappy experience.

  21. Tim says:

    FEDEX SmartPost is the dumbest way to ship! FedEx & USPS should be ashamed!!! 10 to 11 days to receive a package???? And shipping it back and forth… What a JOKE in todays world. FedEx & USPS should upgrade this back to the Pony Express from the 1800’s!!! IT WOULD BE FASTER!

    • Carrie C. says:

      AMEN. I used to buy from vitacost and get my products in a few days – now it sits in a FedEx Hub less than a hundred miles away and they say it will be over a week before I get it. The pony Express would be faster if the horses WALKED!

  22. Scott says:

    I’ve never heard of SmartPost before so found this while looking it up. I’m in Atlanta, and tonight it arrived at a FedEx Smartpost location in Ellenwood, GA about 45mins away. As I was reading the comments the delivery date changed from Friday to Saturday. If they dont know the arrival time, why display it on tracking??? Seems just plain stupid and not particularly good for customer service if you keep moving the goal posts

  23. Ken says:

    I have to agree with all the comments about Fedex SmartPost. Currently awaiting a very important package. Not the first time I’ve received something being delivered this way. So the package was delivered to the USPS sort facility in my town today. However, it won’t be sorted until tomorrow and won’t be delivered until Monday. This is absolutely ridiculous. I can understand not receiving it today but there is absolutely no reason I should have to wait through the entire weekend for my delivery.

  24. Kim Taylor says:

    I hate Smartpost. Had I known that the eBay seller was going to use Smartpost, I would not have purchased from them. It should take two days max to have a package shipped from New Jersey to Delaware. I know that from experience. It has been four days and my package is still in West Virginia. Why the package went from New Jersey to West Virginia I haven’t a clue. Delaware is right next to New Jersey. West Virginia is two states over to the west. How ridiculous.

  25. Carrie C. says:

    Smartpost is HORRIBLE – I purchased an item from a vendor that used to use UPS to ship. It would arrive in 2 maybe 3 days. Now, I order from the same place (about 80 miles away from where I live) and it will take over a week to arrive. It sits in FedEx hub in Greensboro, NC less than a hundred miles from me with an expected delivery date of a week and a day? Smart? For whom? I won’t order packages from anyone anymore who uses FedEx Smart Post. Life is too short and my money can buy the same thing and have it shipped USPS or UPS and get it to me quicker.

  26. Angel says:

    This has to be hands down the worst thing someone could of thought of for a hot 2 seconds. I work for usps and there is no way possible something coming from Texas to Ohio takes 8 days. The funny thing is it got to Ohio in 2 days and only 2.5 hours away only to sit for a few days then the next time it moved it went to Pennsylvania and sat even longer before making its way back to Ohio once again to sit before finally getting my package 2 days later. I’m not one who wants anyone to loose their job but someone differently needs a demotion. This service has to be free because it’s not worth 2 pennies with holes in them. Fedex really needs to rethink this senseless service. This makes me want nothing to do with fedex or any of their services. For the person who made the statement about the Pony Express would be an upgrade OMG would it ever; like going from a Pinto to a Bentley

  27. Trina says:

    Smart post is horrible and the routing doesn’t make sense. I had a shipment that went to Independence, Ky then to Indianapolis then back to Louisville which added two additional days . So it took 7 days to get it instead of the 3 to 4 days promised.

  28. Ted says:

    I’m in Hawaii awaiting a package being shipped by FedEx “Smart”Post. Looking at the tracking info from FedEx, it took the package seven days to get from Michigan to California. The last tracking note is, “Shipment information sent to USPS” and that was seven days ago. 14 days and still no package and I have no idea if USPS has it or where it is because I do not have a USPS tracking number. A note on the FedEx tracking info indicates the expected delivery date is seven days from now. Three weeks from Michigan to Hawaii??? I will always check from now on when I order something and if the seller uses FedEx I will refuse to purchase.

  29. bill says:

    Delivery by Smartpost is MUCH slower than regular USPS First Class. I ordered several items this month and all but one were shipped by USPS and delivered within 2 days. The other one, a tiny pack of guitar pegs weighing less than half an ounce, was shipped Fedex Smartpost. It took 11 days to receive it and the tracking becomes unavailable once Fedex hands it off to USPS. This scenario has played out several times in the past and I’ve ALWAYS observed that delivery was MUCH slower. I will try to avoid sellers that use Fedex Smartpost in the future but can’t always avoid them. I may even leave neg. feedback to ebay sellers who use it.

    • dave says:

      I have been buying off of eBay since 2000.First thing I do is find out how it is being shipped.you can click on the details at the shipping which will sometimes tell you if not I send a question to the seller.
      If they send FedEx smart post,Dhl which is even worse I keep on searching for what I want.

  30. Paul says:

    Fedex SmartPost could be outdone by a company that delivers across country on horse back. Most packages I order come from the west coast so yeah, I expect 4 to 6 days to deliver to the east coast. SmartPost turns it into 10 to 12….ESPECIALLY if it has to process through Ellenwood, Ga. Every package I have had come through that facility will sit idle there almost an entire week. Its pathetic. From now on, I will ask all sellers on ebay what service they use before ordering. I’d rather pay a few extra bucks and get a smooth, fast delivery.

  31. Gladys says:

    Trying to return Directv equipment with a label provided by Directv and have opened 2 claims now. 1st time Fedex told me to contact the shipper (Sent fedex smartpost so isn’t that what I’m doing?). Now I’m waiting for an answer for the 2nd request. So far it’s been 30 days that my package has been out there. Very frustrating because you know it’s just a matter of time til Directv charges me for this equipment. GRRRRR

  32. Kimball says:

    SmartPost? Now THAT is a oxymoron. They should call it FumblePost or MolassesInJanuaryPost or AceVenturaPost or DoofusPost. If I knew that Fedex was dumping packages at USPS and calling it SmartPost, I would have said a big NO THANK YOU. My package is taking 10 BUSINESS DAYS to get from Dallas to Washington State. If the PONY EXPRESS had switched from riding horses to riding giant snails, they would have been faster! GIDDY UP THERE OLE SNAILY!

  33. Anne Guelker says:

    7/18/17 I get shipments via SmartPost and SurePost on the same day that the FedEx and UPS trucks drive down my road. Makes no sense. I have a mailbox by the road, and the packages usually do not fit in that mailbox. FedEx and UPS deliver packages to my walkout basement door, which is much more convenient for me.

  34. Justin Rogers says:

    Fedex smartpost is slower than dirt its going to take almost 2 more weeks for my package to go from California to NY why is that I don’t know but I wish people would never use this service and either just send its USPS UPS AND FEDEX JUST NOT UPS SUREPOST OR FEDEX SMARTPOST as they are so darn slow

  35. Carlo T Pistritto says:

    I am still awaiting a package sent 8 days ago from a 1.5 hr drive away, within the same state! They stopped scanning it and I have no idea where it is since the day it shipped! I called FedEx twice and they told me to keep waiting for another 5 days, and that’s if it isn’t lost. This is INSANE. I would have gladly spent 5 bucks with USPS to avoid this frustration.

  36. I am still awaiting a package sent 8 days ago from a 1.5 hr drive away, within the same state! They stopped scanning it after the initial acceptance into the first FedEx facility and I have no idea where it is since the day it shipped! I called FedEx twice and they told me to keep waiting for another 5 days, and that’s if it isn’t lost. This is INSANE. I would have gladly spent 5 bucks with USPS to avoid this frustration. I could have walked there and back several times in this time frame!

  37. Bruce MacDonald says:

    I have not had problems with FedEx in the past, but have not used FedEx Smartpost to my knowledge. However, it will be beneficial if what I hope happens actually does. I am expecting a package in about six days. Unfortunately, I am leaving on a week long trip and would miss a FedEx ground delivery and would have to arrange for re delivery, if it doesn’t actually get sent back for being undeliverable. Because I have a USPS mail hold scheduled, I expect my shipment to be delivered as held mail along with the rest of my mail, saving me from having to find out where my shipment ended up.

  38. Teresa Herron says:

    I ordered lawnmower parts from Michigan (I live in Minnesota), the estimated ship time was 3-4 days. Now 7 days and counting. That is ridiculous!! I’ve gotten items from CHINA in 4 days! I could WALK from Michigan to my house in 7 days!! Do we need to go back to pony express??????

  39. Stew says:

    4 days for 500 miles? That’s not slow, it’s malingering.

  40. Rob Eads says:

    This timeline for a FedEx Smartpost delivery says it all. This was for a T-Shirt. Order was placed on Saturday, July 15, 2017.

    7/16/2017 – Sunday
    8:07 am Shipment information sent to FedEx

    7/18/2017 – Tuesday
    7:03 am Departed FedEx location FEDEX SMARTPOST INDIANAPOLIS, IN
    3:44 am Arrived at FedEx location FEDEX SMARTPOST INDIANAPOLIS, IN

    7/19/2017 – Wednesday
    10:34 pm In transit OKLAHOMA CITY, OK

    7/21/2017 – Friday
    2:24 pm Arrived at FedEx location FEDEX SMARTPOST DALLAS, TX

    7/24/2017 – Monday
    6:18 pm At U.S. Postal Service facility CARROLLTON, TX
    Accepted by U.S. Postal Service – Tracking ID 9274899998211148927971
    5:13 am In transit CARROLLTON, TX
    In transit to U.S. Postal Service
    2:36 am Shipment information sent to U.S. Postal Service
    1:48 am Departed FedEx location FEDEX SMARTPOST DALLAS, TX

    It’s supposed to be delivered by the end of the day today, Tuesday, July 25. 10 days from the original order date. I was promised delivery by the 20th or 21st. A little quick math showed that my delivery averaged 3.79 miles per hour to get to me. Someone literally could have WALKED it to me faster.

    • tboll says:

      Rob, I topped that… 5 days to go 89 miles from NJ to DE (neighboring states). That’s 89mi/120hr or 0.74 miles per hour! The first day it went 90mi across to PA but no closer to my house. The second day it just sat. The third day it was transported to area. Forth day it sat. Fifth day it was loaded on the USPS truck for delivery and delivered to house by end of day.

  41. Sandy Stargel says:

    It is very frustrating, because you see it to be delivered on a certain day and then it takes an additik al 3 days to transfer it to the post office and there is no way you can go get it from their hub! So you wait and they change the delivery date. One package got to smart post in a city that is about 20 minutes from me on a thursday and I still don’t have it on Tuesday! Ridiculous! I am shipping to my work from now on!!

  42. Fuzzy says:

    If you want a good laugh (or cry) check out the routing on two sticks of ram that i ordered. I live in Sanford NC and this is coming from CO. Check it out on a map, the routing after it gets to NC is amazingly bizarre. I wonder if they are losing money sending it all over the state then sending it back almost to where it entered the state to start with. I am wondering if it will get here at all now. I will avoid FedEx smartpost if possible from now on.

    Tuesday, Jul 25, 2017 11:47 PM FEDEX SMARTPOST CONCORD , NC Departed FedEx location
    Tuesday, Jul 25, 2017 11:31 PM N/A Shipment information sent to U.S. Postal Service
    Tuesday, Jul 25, 2017 4:29 PM FEDEX SMARTPOST CONCORD , NC Arrived at FedEx location
    Tuesday, Jul 25, 2017 9:31 AM KERNERSVILLE , NC Departed FedEx location
    Monday, Jul 24, 2017 1:13 PM KERNERSVILLE , NC Arrived at FedEx location
    Monday, Jul 24, 2017 5:55 AM GREENSBORO , NC In transit
    Sunday, Jul 23, 2017 4:04 PM GREENSBORO , NC In transit
    Sunday, Jul 23, 2017 12:39 AM CHARLOTTE , NC In transit
    Saturday, Jul 22, 2017 11:42 AM GORDONSVILLE , TN In transit
    Friday, Jul 21, 2017 11:32 PM BLACKWATER , MO In transit
    Friday, Jul 21, 2017 11:15 AM HENDERSON , CO Departed FedEx location
    Friday, Jul 21, 2017 1:59 AM HENDERSON , CO Arrived at FedEx location
    Thursday, Jul 20, 2017 9:38 PM PUEBLO , CO Left FedEx origin facility
    Thursday, Jul 20, 2017 8:14 PM PUEBLO , CO Arrived at FedEx location
    Thursday, Jul 20, 2017 2:41 PM PUEBLO , CO Picked up

  43. Fuzzy says:

    Item delivered on July 27th. I was pleasantly surprised. USPS got it to me fairly quickly after they got it. I have been impressed with USPS delivery with the last few items I have received thru their delivery. If FedEx could figure out a way to get the items from Charlotte Directly to Concord the SmartPost might not be bad.

  44. Anna says:

    My current FedEx SmartPost horror below. Current Scheduled Delivery is PENDING. I want to strangle someone. I sent the package on 7/14/17…. over two weeks and still no delivery is beyond absurd.

    Travel History

    Date/Time

    Activity

    7/27/2017 – Thursday

    1:53 pm

    Arrived at FedEx location

    FEDEX SMARTPOST GROVE CITY, OH

    1:14 am

    In transit

    FENTON, MO

    7/26/2017 – Wednesday

    1:06 pm

    In transit

    SHAMROCK, TX

    7/25/2017 – Tuesday

    11:56 pm

    In transit

    TUCUMCARI, NM

    10:55 am

    In transit

    ESSEX, CA

    7/24/2017 – Monday

    9:27 pm

    Departed FedEx location

    FEDEX SMARTPOST LOS ANGELES, CA

    7/22/2017 – Saturday

    6:25 am

    Arrived at FedEx location

    FEDEX SMARTPOST LOS ANGELES, CA

    12:57 am

    Departed FedEx location

    FEDEX SMARTPOST CHINO, CA

    7/21/2017 – Friday

    2:46 pm

    Arrived at FedEx location

    FEDEX SMARTPOST CHINO, CA

    7/20/2017 – Thursday

    1:12 am

    Departed FedEx location

    CITY OF INDUSTRY, CA

    7/19/2017 – Wednesday

    2:25 pm

    Arrived at FedEx location

    CITY OF INDUSTRY, CA

    5:55 am

    In transit

    WALNUT, CA

    7/18/2017 – Tuesday

    5:52 pm

    In transit

    WALNUT, CA

    4:34 am

    In transit

    WALNUT, CA

    7/17/2017 – Monday

    9:56 am

    In transit

    WALNUT, CA

    7/16/2017 – Sunday

    9:12 pm

    In transit

    WILLCOX, AZ

    11:09 am

    In transit

    JUNCTION, TX

    7/15/2017 – Saturday

    11:07 pm

    In transit

    WALKER, LA

    11:56 am

    In transit

    WILDWOOD, FL

    7/14/2017 – Friday

    11:50 pm

    Left FedEx origin facility

    POMPANO BEACH, FL

    8:19 pm

    Arrived at FedEx location

    POMPANO BEACH, FL

    6:32 pm

    Picked up

    POMPANO BEACH, FL

    4:00 pm

    In FedEx possession

    PEMBROKE PINES, FL

    Tendered at FedEx location

    9:08 am

    Shipment information sent to FedEx

  45. Wayne says:

    Smart-Post is S L O W and very inefficient. My ship free package left Fort Worth 2AM, arrived in Houston 7:30PM today. Scheduled to be delivered to Austin on Monday? Are you kidding? I have another parcel from a different seller, free shipping & NOT smart-post, left Fort Worth 2PM today and will be delivered to my house by 5PM tomorrow…now that’s service!

  46. D David says:

    F. Smith should be ashamed of himself. FedEx SmartPost is like a Joke in poor taste. The only people laughing are the FedEx exec team. My parcel got close on a recent Saturday. However, 60 hours later it had only progressed 100+ miles and in the opposite direction. At last check, it appears to have disappeared from radar all together. I give up. I’m sure I’ve been more frustrated, but I just can’t remember when.

  47. Allen Hall says:

    It is cheap … far cheaper than Fedex ground, UPS and USPS. The difference is often 1/2 the price of the other options. So if you are looking for a bargain then expediting delivery seems like a contradiction. It is a great service for low cost light weight shipments where the consumer has been bargain shopping. Don’t expect 3 day delivery on a used item that cost less than the expedited shipping charges… seems like common sense

  48. Kim V says:

    UNBELIEVABLE!! I ordered an item from a company (Accuquilt) headquarted IN OMAHA (where I live). They must have a warehouse in the next town over (Council Bluffs, IA). All previous orders that I’ve placed with this company arrived within a couple days of ordering. This most recent order was placed on Sunday 8/27, I got tracking number and it was “shipped” on 8/28 (from Council Bluffs). Today I see that it has now arrived in Kansas City, MO with an expected delivery date of Sept. 5th!!!! All previous orders were FedEx Ground – this one Smart???Post – doesn’t seem very “smart” to me.

  49. kelly says:

    first time ive used this service and what I don’t understand is the fact I live in ky,ordered a product out of Chattanooga tn.how in the hell did the product I ordered end up in Indianapolis in.,where it has now sat for over 24hrs? order was shipped on 8/30 and it is now 9/5 and my order is from what I can see sitting in Indianapolis.i live on the I-75 corridor.they had to pass thru go to Louisville and catch the I-65 corridor for it to end up in Indianapolis.when its all said and done it will take close to 2weeks for a 3LB package to travel barely over 200miles.service sucks no matter how its explained

  50. Stuart Bowling says:

    OH MY God!! I never heard of SmartPost before. I hope I never hear of it again.

    My package(s) (2 different shipments) from NH to NM. Packages seem to go an easy 300-400 mi per day. Both packages left NH on 9/8/17. Delivery date is 9/16. I could ride a bicycle from Henderson Colorado to Los Alamos New Mexico in 4 days yet the packages will take 8 days.

    Unbelievable. I won’t ever do business with any Smartpost seller AGAIN.

    Date/Time
    Activity Location
    9/08/2017 – Friday
    1:15 pm Arrived at FedEx location HENDERSON, CO
    12:45 pm In transit COMMERCE CITY, CO
    9/07/2017 – Thursday
    6:27 pm In transit ATLANTIC, IA
    7:26 am In transit AMHERST, OH
    9/06/2017 – Wednesday
    7:17 pm Departed FedEx location WILLINGTON, CT
    5:42 am Arrived at FedEx location WILLINGTON, CT
    9/05/2017 – Tuesday
    9:50 pm Left FedEx origin facility LONDONDERRY, NH
    8:31 pm Arrived at FedEx location LONDONDERRY, NH
    8:24 pm Picked up LONDONDERRY, NH
    9/03/2017 – Sunday
    7:21 am Shipment information sent to FedEx

    Date/Time
    Activity Location
    9/09/2017 – Saturday
    9:07 am Departed FedEx location HENDERSON, CO
    9/08/2017 – Friday
    9:21 pm Arrived at FedEx location HENDERSON, CO
    8:40 pm In transit COMMERCE CITY, CO
    9:34 am Departed FedEx location LENEXA, KS
    1:59 am Arrived at FedEx location LENEXA, KS
    9/07/2017 – Thursday
    8:52 pm In transit OAK GROVE, MO
    9:47 am Departed FedEx location GROVE CITY, OH
    7:54 am Arrived at FedEx location GROVE CITY, OH
    9/06/2017 – Wednesday
    10:13 pm In transit FREDERICKTOWN, OH
    10:06 am Departed FedEx location WILLINGTON, CT
    8:04 am Arrived at FedEx location WILLINGTON, CT
    9/05/2017 – Tuesday
    9:50 pm Left FedEx origin facility LONDONDERRY, NH
    8:32 pm Arrived at FedEx location LONDONDERRY, NH
    8:24 pm Picked up LONDONDERRY, NH
    9/03/2017 – Sunday
    8:21 am Shipment information sent to FedEx

  51. Sam says:

    I am writing this Monday. Last “tracking” day posted was last Wednesday. Called and received same information. Wrote and received same into via email. Today, last Wednesday info still posted. This is not tracking unless it’s not moving.

  52. Disgruntled says:

    They compare to ground & HomeDelivery but the true tale is as compared to straight USPS from origin to destination vs SlowPost!

    A package from CA to KY using SmartPost took nearly two weeks. That same pack sent using strictly USPS no priority took 3 days.

    So why would anyone put up with Smartpost is beyond me.

    Everytime a seller sends me something using smartpost I get discusted because I know I could have received it in less than half the time at no extra cost if they had just handed it to the postman instead of giving it to FedEx Smartpost!

  53. Josh says:

    Smart Post is the most inefficient and slow way to get a package. I was scheduled to receive a package by FedEx ground this past Friday. Somehow it was changed to SmartPost and the delivery date jumped a week to this coming Friday. Following the tracking Fedex actually sent this package to the local Fedex delivery point 10 miles from my home and then shipped it to the other side of the state to a Smart Post facility and now it is on its way BACK to our main post office and then to my local post office for delivery. It could have just been handed over from the local FedEx to my local post office and been delivered already the way UPS does with their ground/post office delivery service.

  54. RS in CAL says:

    FedEx Smart Post is often terribly slow. I’ve been bit several times with packages taking a couple of days to go across the country, then over a week to make it that last 10-50 miles when it goes through the USPS. I will never knowingly buy from a vendor that uses these FedEx or UPS hybrid services and I let those who don’t disclose this that I will not buy from them again.

    As a vendor, know that you will likely lose business by saving a few % and leaving customers with a bad taste in their mouth from dealing with you.

  55. PJCHOOCH says:

    USPS First Class Mail is faster than FedEx SmartPost, hands down. No contest. It is also cheaper.

    SmartPost (and it’s UPS counterpart) are designed to make USPS look bad, because the mail man is the person the consumer sees delivering the package, and assume it is USPS slowness.

    If FedEx accepted the package and immediately handed it off to USPS, the service would be much faster.

  56. Russ says:

    FedEx Smartpost is not just slow it is absolutely terrible. An extra 1.5 days is not accurate. My package was shipped 16 days ago and it still has not been delivered. It was supposed to be delivered 7-9 days ago. I will never buy from a shipper who uses this slow and unreliable service. This is not my first poor experience with Smartpost. A shipper should always disclose that they are shipping with this horrible service and give alternative choices for the buyers.

  57. Cozmos says:

    I paid $8.85 to ship an .8 pound package and it took 9 DAYS to get to GA from West Va via Fedex Smartpost! In the future, I will question the seller and if they intend to use Fedex Smartpost, I will cancel the order. Thanks for a huge disappointment, Fedex!

  58. Jose Roman says:

    I ordered a shirt on 9/9 and it still says label created 9/18 its coming from Florida To Arizona… I’m very impatient especially when it says 3-7 Days! This is absolutely ridiculous! I will never again order from FedEx. Hands down the worst delivery company ever. It’s been 9 days without any movement at all except a label created! NEVER ORDER FROM FEDEX AGAIN ESPECIALLY SMART POST!

    • Annoyed says:

      If it says “label created”, it means the shipper has not notified FedEx yet. All the shipper has done is print a shipping label. Can’t blame FedEx for that!

      • dave says:

        I just made 2 purchases the same day .The
        23 of sept.one coming from Texas the other coming from the state I live in. The one coming from Texas is being sent USPS and is
        marked for Friday delivery.The seller said they were shipping Fed ex ground or fed ex home delivery and said it would be here Monday the 2 of Oct. when I got shipping details another day was added and it was changed to smart post.It’s pretty bad when something can reach you in 5 days from Texas to Indiana,but it takes 9 days to reach you in your own state 97 miles away.

  59. Jennifer says:

    It appears to be a lot longer that 4 days. Fedex shipped out my package on the 14th, it’s now the 18th and its saying my estimated delivery date is the 22nd, so by their own estimation it is 8 days. Unfortunately I need it by the 22nd, so if it’s longer than that, then the whole purpose of me purchasing this item becomes pointless. 🙁

  60. Annoyed says:

    Both SmartPost and SurePost are horribly slow. But FedEx SmartPost is by far the worst. I get regular deliveries from Tampa Florida to New Hampshire and SmartPost takes anywhere from 7 to 11 days. It seems the packages get picked up and then sit for days in a FedEx hub before moving. When they are actually moving, they move fast. But the problem is when they arrive at a transfer point, they languish. UPS SurePost is not quite as slow as FedEx.

  61. JIm says:

    Had a package shipped last week, on Monday, FedEx SmartPost. It’s now Tuesday of the next week. No tracking info other than the “left destination”, no package, and the shipper says it will be another week. First Class mail is faster.

  62. Max Bell says:

    FedEx SmartPost is *very* bad. It is very slow. 4 days? um, wrong. try 7+ as i’m still waiting after a week. they finally handed it over to usps yesterday after sitting on it [and i have the tracking data to prove it]). Shipping it directly via USPS is cheaper and faster. Usual transit time 3 days. You will never get a FedEx Smart Post in three days. Basically if the vendor/seller only wants to use FedEx SmartPost, find another supplier. I don’t know what dimwit dreamed up SmartPost (and where they got the stupid name, it’s anything but smart) but it needs to die like UPS’s similar service which was of similar quality. Do Not Use.

  63. Alexa says:

    I honestly wouldn’t mind so much if they actually kept the tracker updated. USPS kept complete track of my shipments just fine. I got updates *appears* once a day. No I’m lucky to get once every two days. It’s been 2 hours away for 2 days. It was only one state right beside me to begin with. 2 weeks for that? No thanks. I have honestly thought about driving to pick it up if it’s still sitting there tomorrow.

  64. Fred Mock says:

    Any service using the USPS is hit or miss. Combining FedX’s round about routes with USPS inconsistency you can expect shipping times as much as double a single carrier. Here is an example of one of my current Smart post frustrations. California to Wheeling Il -6 days. (FedX route several hundred miles longer than a straight path)
    Package is waiting for USPS or however it changes hands, and delivery guess was extended another day. Wheeling is about 5mi. from the destination but package will likely bounce to a 2 or more UPS locations before it makes it. Bottom line, original delivery estimate 6 days will likely require a minimum of 8. Vendors tend to discourage a buyer from choosing a more reliable shipping option by charging a ridiculous premium. What I don’t understand is how often China Post manages to ship for pennies & I’ve had items arrive (when not misdirected or lost usually USPS) in 6 days. “Cheap” Post, “Slow Post”, “Pray n'” Post, seem more fitting to describe the service.

  65. Mike barnes says:

    I don’t know how much credibility I would give sources on this. FedEx and UPS are hands down awful. 2nd package from FedEx first one they lost it or delivered to wrong address. Company sent second package on the 19th of September from West Virginia I am in Baltimore and it still has not been transferred to USPS. I thought ups was bad FedEx is much worse. 9 to 10 days from West Virginia to Baltimore a 5 to 7 hour drive is straight ridiculous.why people use them I will never understand.on top of slow there costumer service is awful as well.

  66. George says:

    Should be called the stupidity post took nine days to get a package 📦 that should have been delivered in four days and I paid more money thinking was going to get faster Fedex SUCKS

  67. Steve Despot says:

    Yes, this service is very slow. I have had something bouncing around the system for DAYS now and it is not getting much closer to delivery.

  68. Jackie says:

    Having the same issues here, expected a package for final delivery today (after going through three states and taking an entire week) via smartpost. According to FedEx tracking it’s still being held in the Wisconsin sorting facility, where it’s been since Friday afternoon, which means no movment for two days. In contrast had another package ship entirely FedEx a few days ago and it was here within about 4 days.

  69. Lisa says:

    This is my first experience with this service. I had ordered an item online and the seller use this method to send it to me. I have tracked the package thinking it was moving relatively quickly and was going to be very happy until it hits Phoenix. For some reason he has been sitting in Phoenix for the past 3 days. I’m only two and a half to three hours away from Phoenix why is it not moving? I think I’m going to tell the seller that they should rethink how they’re shipping their packages. I’ve gotten things faster just by using USPS. I’ve shipped things that got to places faster using USPS. Makes no sense

    • Devin says:

      It might be because since the seller used FedEx Smartpost and it is a lower cost solution and the times are usually 5-7 business days (HA right…), they might intentionally be keeping it because if they shipped out faster, more sellers would use that low cost service and not the higher cost ones. Just my opinion, and NOT fact…..

  70. Joe R says:

    Bad experience with FedEx Smartpost. I have some small car parts being delivered. Shipped out on Sept. 27 more than half way across the country and made it within 100 miles from my house in about 2 days. Parts supposed to arrive Oct 4th GREAT! HOWEVER,just received an update and the parts are now about 2000 miles from my house in the State of Washington. I live in Maryland and this is further than where the origin of the package began. Now it says Oct 14th for delivery. I will think twice next time I see a website using Smartpost. Guess I better take the car off the jack stands until the parts arrive. Unacceptable!

  71. Devin says:

    OK, I have read through all of the comments on here because I just had to know why and how FedEx Smartpost can be this bad and this inefficient. I thought that maybe my experience had to be an abberation because there is no way possible their shipping method could be this bad or make no sense whatsoever. The only rational explanation is that they are INTENTIONALLY making the shipping take longer because it is a low cost shipping service and they don’t want the packages to arrive faster than the customary 5-7 business days that the shipper paid for. If that is not the reason, then these logistics managers should be fired at FedEx and USPS. If they would plainly say on their websites, “The routes taken may not make sense due to this low cost shipping method. Please expect a 5-7 business day arrival time no matter what the tracking information states”. But they don’t do this. Why? Because there would be customer blow back because people would know for a fact that they are intentionally slowing things down BECAUSE of the cheaper service! They are in reality probably losing MORE money on fuel and maintenance costs because of needlessly shipping items that was already near a facility where you are at! It would be far better to just leave it at the nearby facility at your delivery location for a few days and at least they could say, “your item is FedEx Smartpost so it doesn’t take priority over the other packages that NEEDS to get out quicker”. That at least makes SOME sense and people generally LIKE things to make sense to calm them down and to get a straight answer!!!! Here is my tracking to show you how stupid this is:

    Date/Time
    Activity Location
    10/04/2017 – Wednesday
    4:28 am Arrived at FedEx location ELLENWOOD, GA
    10/03/2017 – Tuesday
    7:53 pm In transit CHRISTIANA, TN
    7:47 am Departed FedEx location KANSAS CITY, MO
    10/02/2017 – Monday
    10:39 pm Arrived at FedEx location KANSAS CITY, MO
    7:59 pm In transit ELLENWOOD, GA
    7:55 am In transit ELLENWOOD, GA
    10/01/2017 – Sunday
    3:55 pm In transit ELLENWOOD, GA
    3:54 am In transit ELLENWOOD, GA
    9/30/2017 – Saturday
    12:27 pm In transit ELLENWOOD, GA
    9/29/2017 – Friday
    11:25 pm In transit GREENSBORO, NC
    10:25 am Departed FedEx location KEASBEY, NJ
    9/28/2017 – Thursday
    5:34 pm Arrived at FedEx location KEASBEY, NJ
    1:13 am Shipment information sent to FedEx

    Do you see the problem here??

    It arrived in Ellenwood, GA on 9/29/17. It then got sent out to someplace else then got BACK TO Ellenwood, GA on 10/3/17!!! I live in Chattanooga, TN which is about 2.5 hours away on a major interstate I-75. It would have been far better to simply leave it at the facility if you wanted me to wait for ordering something on eBay then doing this idiocy! Any comments or thoughts?

    • Devin says:

      Oh this just gets better! I just realized trying to see where my package later today. The stop prior to Ellenwood, GA was Christiana, TN! I looked it up on the map and that is literally about 50 minutes from Chattanooga!!!! They drove on the I24E passing Chattanooga, TN to hit the I75S to go to Ellenwood, GA 3 hours away!!!!! SMDH!

      • Devin says:

        OK update. Because I really wanted to know why this is happening, I called FedEx customer service to find out in what way could this possible happen. This is what they said: Going from New Jersey to Chattanooga, they package items from the facility and put them into “cages”. They pick up other “cages” along the way until they get to a hub. If your “cage” is less then 4 days old, it never gets offloaded or sorted at the hub. The truck then proceeds to other places to get other “cages” of items and comes back to the hub when it gets full again. By that time, your “cage” is about 7-8 days old and it gets offloaded at your local USPS by the 8th or 9th day and ONLY USPS can unlock the cage to be sorted at THEIR facility. It is then routed to your local post office where it then will be sent on your local route carrier to be delivered. God, couldn’t they simply have said this before instead of ticking people off wondering why this keeps happening??? Essentially, USPS is using FedEx as a cheaper national infrastructure to deliver low cost shipping items like “free shipping” eBay purchases and does this to lower costs but adds more time by continually picking up items by the same truck and only offloads when it is within the 7-8 day period to give USPS the 1-2 days it needs to deliver it.

  72. Kristy Axelrod says:

    I loathe smartpost! I very seldom buy from companies that use it. Here’s one of my current deliveries I’m waiting on. I live in Needles, CA (between Ganado AZ and Newberry Springs CA.) My package literally went right past my house! The package will end up in Phoenix AZ before It gets back to me in CA!

    Date/Time
    Activity Location
    9/27/2017 – Wednesday
    4:08 pm Shipment information sent to FedEx
    9/28/2017 – Thursday
    12:21 am Arrived at FedEx location FEDEX SMARTPOST NEW BERLIN, WI
    6:34 am Departed FedEx location FEDEX SMARTPOST NEW BERLIN, WI
    9/29/2017 – Friday
    12:43 am In transit DAHINDA, IL
    12:48 pm In transit KANSAS CITY, KS
    9/30/2017 – Saturday
    1:03 am In transit CANYON, TX
    12:07 pm In transit GANADO, AZ
    11:09 pm In transit NEWBERRY SPRINGS, CA
    10/01/2017 – Sunday
    11:14 am In transit SAN BERNARDINO, CA
    10/02/2017 – Monday
    11:12 am In transit RIVERSIDE, CA
    9:10 pm Arrived at FedEx location FEDEX SMARTPOST CHINO, CA
    10/03/2017 – Tuesday
    11:16 pm Departed FedEx location FEDEX SMARTPOST CHINO, CA
    10/04/2017 – Wednesday
    2:14 am Shipment information sent to U.S. Postal Service
    4:05 am Arrived at FedEx location BLOOMINGTON, CA

  73. Kristy Axelrod says:

    Here’s another good one. It’s clear they screwed up and shipped it back to Bloomington. When I asked fedex about it they said:

    You may sometimes see movement that appears to be heading away from your destination. This is called Zone-Skipping. Smartpost has fewer hubs. The truck may head in an opposite direction in order to obtain freight that is going to the same destination city. Your shipment was given to FedEx on 9/12. A Smartpost shipment typically takes 2 to 7 business days (Monday through Friday), with a possible 1 to 2 business days for the Post office to deliver the package. This is an economy service, and is our least expensive and slowest delivery option within the U.S, it does not provide a guaranteed date of delivery, but we try to provide our best estimate. Your package was delivered in 10 business days. I am very sorry this delivery took longer than you expected. We regret the inconvenience you experienced as a result of this situation.

    You can decide for yourelf:
    https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=9261292700987721412203&locale=en_US&cntry_code=us&language=english

  74. Patrick says:

    I notice that you compare FedEx SmartPost with FedEx Ground and Fedex Home Delivery, but you don’t really say much about FedEx SmartPost versus USPS First Class and Priority Mail.

    It’s a little hard to do apples to apples comparisons, since companies usually use only one or the other, but in my experience as a consumer, First Class Mail and Priority Mail are *much* faster, and less expensive, as well. I’m in California, and I order small packages from a company in Minnesota that ships via First Class Mail, and I nearly always receive my package in two days, and the shipping costs between 3 and 4 dollars. There’s a company in Colorado I order from that ships via FedEx SmartPost, and it takes over a week to get here. There’s a company in Texas I order from that uses UPS SurePost, and shipping costs $9.99 for even the tiniest of packages.

    Perhaps FedEx SmartPost and UPS SurePost offer some benefit to businesses, but I certainly don’t see any benefit to the consumer, when compared with USPS First Class Mail and USPS Priority Mail.

  75. Foster says:

    i shipped a package to a area near Los Osos CA, which is in the southern part of the state. But the tracking has it all over the place (its in reverse order) but why go from Nevada and Utah near by to Oregon and Washington just to go south again this has radically delayed the shipment and upset my customer. This item was to be delivered by the 28th now its the 13th that is over 2 week extension.
    Tuesday, Oct 10, 2017 2:43 AM FEDEX SMARTPOST CHINO , CA Departed FedEx location
    Sunday, Oct 8, 2017 9:10 PM FEDEX SMARTPOST CHINO , CA Arrived at FedEx location
    Tuesday, Oct 3, 2017 11:29 AM N/A Shipment information sent to U.S. Postal Service
    Tuesday, Oct 3, 2017 9:32 AM TACOMA , WA In transit – In transit to U.S. Postal Service
    Thursday, Sep 28, 2017 2:20 PM FEDEX SMARTPOST KENT , WA Departed FedEx location
    Wednesday, Sep 27, 2017 7:17 PM FEDEX SMARTPOST KENT , WA Arrived at FedEx location
    Wednesday, Sep 27, 2017 12:41 PM TROUTDALE , OR Departed FedEx location
    Tuesday, Sep 26, 2017 5:13 PM TROUTDALE , OR Arrived at FedEx location
    Tuesday, Sep 26, 2017 5:40 AM TROUTDALE , OR In transit
    Monday, Sep 25, 2017 5:50 AM TROUTDALE , OR In transit
    Sunday, Sep 24, 2017 12:27 PM TROUTDALE , OR In transit
    Saturday, Sep 23, 2017 8:29 PM LA GRANDE , OR In transit
    Saturday, Sep 23, 2017 8:20 AM WASHINGTON TERRACE , UT In transit
    Friday, Sep 22, 2017 8:08 PM COALVILLE , UT In transit
    Friday, Sep 22, 2017 7:58 AM ELM CREEK , NE In transit
    Thursday, Sep 21, 2017 7:43 PM LANSING , IL In transit
    Thursday, Sep 21, 2017 7:37 AM MIDDLETOWN , PA Left FedEx origin facility
    Wednesday, Sep 20, 2017 6:34 PM MIDDLETOWN , PA Arrived at FedEx location
    Wednesday, Sep 20, 2017 2:10 PM MIDDLETOWN , PA Picked up

  76. Bree says:

    I agree that SmartPost it awful and it doesn’t make sense. My package arrived at the Smartpost facility on October 5th and just sat there till October 10th. Even at the lower cost, it makes no sense for the package to be in my town and not be available for me to pick up or available to move on to the post office so that it can be delivered.

  77. HateSmartPost says:

    I am waiting for something from NY. Yes, it’s going to Houston. I understand the distance. Left on Thursday the 5th and has now been in Dallas for 3 days, sitting. WTF is wrong with the shipping? No package should sit at any location for more than a day at most. I hate SmartPost and will never use it again. The FedEx tracker now says my delivery will 2 days later than originally stated.

    Wednesday 4th 2017
    6:16 pm Shipment information sent to FedEx Niagara Falls NY

    Thursday 5th 2017
    11:28 pm Left FedEx origin facility BUFFALO, NY

    6:40 pm Arrived at FedEx location BUFFALO, NY

    Friday 6th 2017
    11:42 am In transit CINCINNATI, OH

    Saturday 7th 2017
    1:12 pm In transit MALVERN, AR

    12:57 am In transit MEMPHIS, TN

    Sunday 8th 2017
    7:56 pm In transit HUTCHINS, TX

    Monday 9th 2017
    8:52 pm In transit HUTCHINS, TX

    7:57 am In transit HUTCHINS, TX

    Tuesday 10th 2017
    3:50 pm Arrived at FedEx location HUTCHINS, TX

    10:12 am In transit HUTCHINS, TX

    Wednesday 11th 2017
    7:45 am Departed FedEx location HUTCHINS, TX

    Why does it take 3 days to leave one location?????

  78. R.M.R. says:

    I purchased an item from a business 160 miles west/southwest of my home. They offered ‘free’ shipping w/ FedEx ‘smartpost’. I figured it was offered free because I was a first time customer, “4 to 7 days’. Okay, I figured shipping times (days) are usually over-stated. Wrong. The package sat at the seller for 3 days waiting to be picked up, it’s picked up on day 3, gets shipped NORTH 150 miles, sits for 12 hours, is then sent, 250 miles SE to Indianapolis. There, it sits, for 36 HOURS, waiting to be handed off to USPS. Then, it’s picked-up/or transferred? and no further information except it’s ‘supposed’ to arrive in 2 DAYS. IT ONLY HAD 160 MILES TO GET HERE WHEN IT WAS ORDERED – 160 MILES. BY THE TIME IT GETS HERE (IF) IT WILL HAVE TRAVELED AROUND 500 MILES, AND SAT IN THREE LOCATIONS FOR 5 DAYS. It appears ‘free’ means the package is likely thrown in a bin full of non-priority packages where it sits to wait out it’s ‘free but slow’ scanned code. It also seems that IF packages are being sent any way on a faster route any way. WHY EVEN OFFER A FREE SHIP PLAN? HOW ABOUT BE GIVEN THE TRUTH ABOUT A MUCH L O N G E R ARRIVAL TIME IS LIKELY WITH ‘STUPID POST’. OH, AND YES, THE USPS IS MUCH FASTER THAN FED-EX’S FREE CRAP. SORRY, IT IS WHAT IT IS – A WASTE OF TIME.

  79. Jack says:

    I have to disagree with the SmartPost delivery times too… I don’t think I’ve ever had anything shipped SmartPost that took less than 10 days to get to me. I always check to see if a company’s economy shipping is SmartPost, and avoid them like the plague if it is. The only time I get screwed now is when they don’t tell you it’s SmartPost. SmartPost sux!

  80. Don Poole says:

    Terrible service! Yes, we live in Alaska but to compare, our service has been delayed in the past but nothing like with FedEx Smart Post. Only a year ago, I ordered a couple mugs by USPS and got them within 3 days. Now, I ordered one mug 9/27 and “expected delivery” was to be October 4th to 6th. No way! It is now October 16th and not here YET! It was to be MAILED by USPS, not FedEx, and I told the customer service to send by USPS, NOT send by Smart Post. Lousy delivery to Alaska. I will avoid Smart Post whenever I can.

  81. Dr. Duracell says:

    This is the most frustrating service that I have dealt with in a long time. Whatever day of delivery that is given in their tracking is only the scheduled day until the next posting. It chnages daily.

    The delivery time of a small parcel going from Colorado to New York was posted as 7 days, then 13 days, then 8 days. None were accurate and it eventually was delivered on a Saturday when my business was closed so now I have to go to the post office to retrieve it.

    The package sat and spun around for 2 full days near Edison, NJ and then picked up speed and made several post office stops for delivery in a few hours.

  82. Mike says:

    FedEx Smartpost is horrible if you are overseas. I usually receive packages shipped through USPS at my APO in Germany if 5-7 days. Smartpost has a projected 38 day delivery date. Ridiculous. Package has been handed off to the USPS and in transit for 22 days already.

  83. Brian says:

    I ordered something and has been taking forever, decided to check why and found out it has been sitting in transit for 2 days somewhere that’s only 3 hours from my address. Total wait time has been 6 days and I’m still waiting, should have checked prior to ordering that it would be shipping with smartpost.

  84. Yolanda says:

    Wow! Seriously?? I just found out something I ordered is being shipped this exact same way! I hope what I ordered will be here before Christmas!!!

  85. Terry says:

    Fedex Smartpost is the worse! My Order was Shipped 10-19-17 from Groveport, Ohio to my Home in Al. All seemed to be going well until the next day. The Package arrived the next day at Ellenwood Ga. so it seemed to be making good time. It then departed this location and went to Nashville 10-23-17(3 Days from Ga to Tn). From there to Madison Al and seemed set to be Delivered to my Post Office a few miles away. However, on 10-24 it Departed Madison and wound up back in Ellenwood, Ga-where it had came from several days before. The Scheduled Delivery Date-which was originally Wed 10-25 has been changed to 10-31-17– 3 Days after my Great-Nephew’s Party. What a mess! Avoid so-called Smartpost at all cost!

  86. BPeacock says:

    Absolutely despise the smart post shipping. Please just do away with it. Everytime I see I have a package coming in through this I cringe.

  87. Timothy Forseth says:

    Smart Post is as slow as it gets. My most recent package has taken 10 days to get from California to Southern Wisconsin. I hate smart post and in most cases refuse delivery and have it returned to sender.

  88. Jake says:

    Hi you guys,

    I can tell you from first hand experiences that FedEx Smart Post is the worst way to ship or receive a package. Is like “how can I do it worst than sending via post office? Oh ya, lets slow it down even more by using FedEx Smart Post!” I send and receive a lot shipments in a given week. Can you believe that I can get a package from NY to CA in 3 days via regular USPS first class, while it takes 6 business days to get a package from a town in Orange County California to a town in Los Angeles county California (distance 34 miles)?!

  89. Kay says:

    Smartpost is so slow. I didnt know what it was until now.
    Regular USPS mail would have got my item here in half the time. I ordered a few boxes of tea on Oct 18 according to the seller’s tracking info on Amazon. It’s November 2 and still not here. Completely awful. I have Prime and there are plenty of 2 day shipment sellers. I plan on avoiding anyone who uses this for shipping.It’s awful. A phone case I ordered,that came China,at the same time got here already.

  90. RIck says:

    I’m at a large state university. We have two addresses: if we’re ordering something and having it shipped FedEx or UPS, we use our street address and room number. If something is coming USPS, we use a Mail Stop number (and different ZIP code). The problem is that we often down’t know how something will be shipped when we order it. So, we kind of have to make up a hybrid address that contains both mail station number and street address. Some places don’t like that and arbitrarily rewrite our address. When things come USPS they first go to a huge central USPS station where it’s sorted, then eventually delivered to our building.

    Personally, I hate it whenever FedEx or UPS gets the USPS involved. It means we may get our stuff 2 or more days later, and if the address has been sufficiently artificially munged up, maybe never.

    If given the choice, I’d rather pay a few bucks more and leave USPS out of the process.

  91. Paul says:

    19 days from acceptance in Florida to estimated delivery in Honolulu – pretty poor service by any measure. Must be space available.

  92. Gigi says:

    I never heard of Smart(slow)Post until I ordered from Boston Proper (BP)and DSW shoes. I ordered on 19 Sep from BP and DSW 30 Sep. Neither have arrived at my APO as of 7 Nov 17. I will never ever order from a retailer that uses slow post. I suppose my order is being delivered by a paddle boat. My Amazon shipments takes less than 10 days to arrive. This is horrible service.

  93. Utah says:

    Yup. VERY slow. My example: Ordered Sunday, delivered to warehouse in Texas Monday. Shipping out on Tuesday. Arrived in L.A. California on Wed. Thursday moved about 20 miles to SmartPost warehouse. Sunday night–not received yet, so claim of extra 1.5 days is bogus. Tracking shows it still sitting in same warehouse, though it may not be up to date. On another note, the delivery address us only 1.5 hours from both of the warehouses in the LA area. I could have driven down and picked it up on Wed. if they let me. Should not take 5 days to get it here.

  94. Suzi says:

    This article is absolute fiction! I have had the misfortune of having 3 items delivered by smartpost recently and all have taken 10-14 days for delivery whether my items were coming from across the country in Kentucky or as close as So Cal about 300 miles from me. It’s to the point that I will not but again from a vendor that utilizes it. It’s just that bad.

  95. Phillip says:

    Fedex smart posts definitely is slow and the worst delivery service I have ever dealt with. My package has been sitting in Concord, NC for 7 days with no movement. I have a customer that has been waiting for its contents for a month and I will probably end up stuck with the contents if and when it arrives due to them going to another company… WORST EVER……

  96. jACK says:

    I live in New York, my shipment is coming from New Jersey, one state away. It went to MA, then to CT and is still not in New York. I could have walked to New Jersey and picked it up faster than Smartpost handled it. I would sooner pay extra for USPS than this ridiculous service.

  97. Ted says:

    The last time I used smartpost (only because I wasn’t given another choice), the package ended up in Indianapolis (literally 1.5 hours away from me). Then, they sent it to Kentucky. After a couple of days, it went to Ohio. It sat there for at least 2 days, then ended up back in Indiana and I received it 2 days after that. Right now, I have a smartpost package in Indianapolis, and the estimated arrival date is 7 DAYS FROM TODAY. How does this save any shipper money? It’s the most idiotic shipping method I’ve ever seen.

  98. Jon says:

    I used a return label which was my real mistake and dropped off at USPS on 10/28/17 it then made to Philadelphia in 2 days but I’m only 50 miles away, it was then picked up by Fedex on 11/2/17 according to tracking and now it’s 11/22/17 that’s 20 days since Fedex took possession on 11/2/17 and there has not been anymore tracking info since then. I had no idea USPS was going to hand the package over to Fedex and thought I would be able to track every step of the way. The parcel was going from PA to MN. The value of the item was $55 and guess I’m not going to get my refund if it was lost or stolen.

  99. Paul says:

    I too cringe whenever I see that Smartpost is the shipping service for something that I have ordered. I just read that using Smartpost adds 1.5 days to the time compared to Fedex Ground. I currently have a package that was shipped on 11/23 from Ohio which is scheduled to be delivered on 12/04. 11 days? Really? Most any ground service can deliver in 4-5 days. Even UPS Surepost only adds about 1 day to any shipment. Smartpost is a waste of time and money.

  100. US Veteran says:

    Ordered something off gruntstyle.com on 11/5/17. Shipped via fedex smartpost on 11/21/17. Very happy it said delivery would be on friday 11/24/17. Thought fast. But check status on sunday after going to my PO Box on saturday night at 8pm. Nothing in mailbox. Status was changed on fedex site saying it will be delivered tuesday 11/28/17. The original estimated delivery date was changed and no longer shows up. Wish they would leave the old status and just add an exception line. Saying delivery date was changed. Still a week shipping time, which is fine. My complaint is status changes and gets deleted. I do not recommend fedex smartpost. USPS would cost the same to ship the 2 tshirts I ordered.

  101. Bryan Roma says:

    Fedex Smartpost is one of the slowest methods of delivery. I will now go out of my way to choose any other method including USPS. The package has been in New Berlin for two days and hasn’t gotten to USPS yet.

  102. Katelyn says:

    I completely disagree with you that it only adds an extra 1.5 days. That has never been my experience, it’s always significantly longer for no apparent reason. I have a package that arrived in Orlando yesterday (Thursday) and won’t be delivered until Monday. I live 1.5 hours from Orlando. How do you explain that. And it’d be one thing if it was FREE shipping but I was stuck paying $5.99 for economy as my other option was more than double that cost. Never would have chosen that option if they specifically said it was Smartpost. This is not my first issue with Smartpost but is one of the most frustrating given the cost.

  103. Aerin says:

    I live in Hawaii and fedex smart post is AWFUL!!! Firstly shipping to and from Hawaii is very economical through USPS. It is also very reliable and fast. UPS is rediculosly expensive here so I never use it and the shipments that I receive through fed ex smart post take a minimum of 3 weeks to reach us sometimes up to 6 IF they don’t get lost in transit. I have never lost packages through USPS but have gotten multiple shipments lost through SmartPost.

  104. pissedoff says:

    My package left Los Angeles on 11/22, headed for NC. It is now 12/5, the estimated delivery date of 12/4 has passed, and I have not received my package, in fact the current estimated delivery date is “?”. I do know however that it’s been nearly 2 weeks, and the package sat in GA for 3 days, and now it’s been in NC for 3 days and I still don’t have it. Smartpost is garbage, plain and simple. Avoid at all costs.

  105. gary says:

    Shipper promised delivery 12-1 ordered on 11-27. I did not check how it was being shipped as it was free and guaranteed by 12-1. 12-1 came and went without any tracking available. After contacting the seller tracking was furnished on 12-7. It still was not in the hands of usps yet. It was 4 days in California, then two in Arizona, two in Texas, 1 in Ms and now 4 days across GA. Still not handed off to usps. Surepost is the worst possible shipping. Do not order from a company that offers that with no options

  106. Nika C says:

    This is my first experience with SmartPost. I had something sent to me on the 4th, I believe from Colorado. Anyway, it arrived in Hagerstown MD on the 8th. My estimated delivery date is the 15th. I live an hour and a half from Hagerstown. I really don’t understand! If SmartPost is supposed to utilize USPS for final delivery, what is taking so long for my package to get to a post office?! If a person sent me something through USPS from Hagerstown on Friday, I’m almost positive I’d have it by Monday.

  107. Mike says:

    I ordered an item on Amazon November 27 @ 2pm, I was told I get it 12/6, NO MOVEMENT since 12/5 @ 6 am, I went down to FedEx office here in San Jose CA, They don’t know where my package is? USPS office doesn’t know anything about it? WTF!! THE WORST!!

    Shipped with FedEx
    Tracking ID 788644499640
    Tuesday, December 5
    6:10 AM
    Package transferred to USPS for final delivery
    San Jose, CA US
    3:03 AM
    Package arrived at a carrier facility
    San Jose, CA US
    Monday, December 4
    10:59 AM
    Package has left the carrier facility
    Tracy, CA US
    1:24 AM
    Package arrived at a carrier facility
    Tracy, CA US
    Wednesday, November 29
    10:51 AM
    Package has left the carrier facility
    Hagerstown, MD US
    8:55 AM
    Package arrived at a carrier facility
    Hagerstown, MD US
    4:53 AM
    Package has left the carrier facility
    Bridgeport, PA US
    Tuesday, November 28
    6:04 PM
    Package arrived at a carrier facility
    Bridgeport, PA US
    Package has left seller facility and is in transit to carrier
    US

  108. Britt says:

    Kohls apparently uses smartpost to save money and screw over customers. Shipped on November 24 it is now dec 11th and we have zero package and was supposed to be here dec 7. It now seems usps lost this big all basketball hoop. Never again will I shop at kohls. And kohls tried to tell me FedEx changed it.

  109. JXEsq. says:

    FedEx Smart Post (and UPS Sure Post) is terrible for shipping to APO/FPO/DPO (overseas military addresses). Shipping times can easily increase by several weeks or even a couple of months over USPS shipping. The reason why is that it uses the cheapest possible option once it gets turned over to the USPS. That means that it’s going by boat.

  110. Tom says:

    How’s this for a measure of incompetence? Fourteen days from Lenexa, Kansas to Coos Bay, Oregon. In 1860, the first Pony Express riders took only 10 days to deliver mail from St. Joseph, Missouri to Sacramento, Ca.

    Date/Time
    Activity

    Location

    12/12/2017 – Tuesday
    6:18 am
    At U.S. Postal Service facility

    COOS BAY, OR

    Accepted by U.S. Postal Service – Tracking ID 9261290100141423562921

    12/11/2017 – Monday
    2:42 am
    In transit

    EUGENE, OR

    In transit to local Post Office – Allow two to three additional days for delivery

    12/09/2017 – Saturday
    11:24 am
    In transit

    SANTA CLARITA, CA

    In transit to local Post Office – Allow two to three additional days for delivery
    11:22 am
    In transit

    SANTA CLARITA, CA

    In transit to local Post Office – Allow two to three additional days for delivery

    12/08/2017 – Friday
    10:52 pm
    In transit

    BAKERSFIELD, CA

    In transit to local Post Office – Allow two to three additional days for delivery
    10:49 pm
    In transit

    BAKERSFIELD, CA

    In transit to local Post Office – Allow two to three additional days for delivery
    5:28 am
    In transit

    BAKERSFIELD, CA

    In transit to local Post Office – Allow two to three additional days for delivery

    12/07/2017 – Thursday
    10:47 pm
    In transit

    BAKERSFIELD, CA

    In transit to local Post Office – Allow two to three additional days for delivery
    10:46 pm
    In transit

    BAKERSFIELD, CA

    In transit to local Post Office – Allow two to three additional days for delivery
    10:43 pm
    In transit

    BAKERSFIELD, CA

    In transit to local Post Office – Allow two to three additional days for delivery
    3:12 pm
    In transit

    BAKERSFIELD, CA

    In transit to local Post Office – Allow two to three additional days for delivery
    3:09 pm
    In transit

    BAKERSFIELD, CA

    In transit to local Post Office – Allow two to three additional days for delivery

    12/06/2017 – Wednesday
    11:45 pm
    In transit

    BAKERSFIELD, CA

    In transit to local Post Office – Allow two to three additional days for delivery
    6:06 pm
    In transit

    BAKERSFIELD, CA

    In transit to local Post Office – Allow two to three additional days for delivery
    4:44 am
    In transit

    SANTA CLARITA, CA

    In transit to U.S. Postal Service
    3:34 am
    Shipment information sent to U.S. Postal Service

    12:55 am
    Departed FedEx location

    FEDEX SMARTPOST CHINO, CA

    12/05/2017 – Tuesday
    2:15 am
    Arrived at FedEx location

    FEDEX SMARTPOST CHINO, CA

    12/04/2017 – Monday
    6:38 am
    Departed FedEx location

    BLOOMINGTON, CA

    12/02/2017 – Saturday
    2:17 am
    Arrived at FedEx location

    BLOOMINGTON, CA

    11/30/2017 – Thursday
    8:35 pm
    In transit

    DALHART, TX

    8:15 am
    Departed FedEx location

    LENEXA, KS

    11/29/2017 – Wednesday
    7:32 pm
    Arrived at FedEx location

    LENEXA, KS

    11:18 am
    Shipment information sent to FedEx

  111. TRACY says:

    It’s too slow and I keep falling for it when most vendors (not Zappos) use it promoting Free Shipping when the should disclose slow shipping. The giveaway is business days–but both services deliver Saturdays . So if you made your purchase on Wednesday and they don’t make a label until Friday but don’t start the shipping point until Monday, business day count starts on TUESDAY. A full week after your purchase. You will wait 2 to 5 more days for delivery. A catastrophe if you must leave your residence a couple days before Christmas AND it’s food!

  112. Jim says:

    Purchased an item that shipeed from FL and was going to Chicago. I knew it would take longer when I saw it was going smartpost. It was in Chicago on Wednesday, then it went to Milwaukee. It is not going to be delivered until Monday. Smartpost sucks! I’m done with Fedex.

  113. Robert Law says:

    Anything to do with the postal service is epic failure. I try really hard to make sure my packages never get into their hands. Right now I have a package lost in lala land. The postal service does not give enough scanned package updates to keep up with a package. FedEx can’t even find my package right now. I hope the post office goes under and we will just have FedEx, UPS, and DHL.

  114. mendy says:

    These services take at LEAST 21 days to get to Hawaii. It will track on the UPS/fedex site until it gets to California and then it will only tell you that it was transferred to USPS. After that it is radio silence until it gets here. It is 12/18/17 and I am still waiting on something that was shipped 11/27. the last tracking info available was 12/5. I, like many people I know, am going to refuse to shop anywhere that uses UPS surepost or Fedex Smartpost. Too unreliable.

  115. HuhBruh says:

    Do not use FedEx SmartPost, there is nothing smart about it. Absolutely garbage! My package has been sitting at one location for 7 days and I was hoping to have for Christmas.

  116. julie says:

    I wish I read this before I use the SmartPost from Fedex. I made purchase from online retail site and they use Smart Post which is not anywhere cheaper than the flat rate box from postoffice. The package was ship out on the 12th and I did not see any progress until 15th which still at the local facility. Then, NOTHING. so I requested the update thru email on the 21st, so they post the package was at JACKSONVILLE, FL on the 22nd.
    And next thing i know the package is at ATLANTA, GA!!!! NOW, keep in my I am located at TAMPA, FL
    So, basically the package was in FL and its move AWAY from me to GA now….
    I called the customer service in Fedex and they told me, they cant do anything for me because the package is out of their hand and in the USPS office, but at the same time they can’t provided me any valid tracking for tracking my package thru USPS website. So, I ask to talk to other department and turn out the customer service rep. have no idea what he is talking about. The package is still with Fedex, but they cant help me with any of my question because the SMARTPOST DEPT. is working same hours as UPSP which means I will not received nor know why my package is flowing around until after holiday. And I guess my daughter will not received her main XMAS GIFT onetime this year.
    All i have to says its be aware the POOR CUSTOMER SERVICE AND THE SLOWER THEN THE BOAT RIDE TO CHINA SERVICE

  117. vicky maclean says:

    one of the big problems these days is that if you order on line you don’t know how it will be shipped. for people in a rural area they often do not get mail at their residence, but have a P.O. box in town. when some business says they ship Fed-Ex or UPS you give them your home address. then they switch to USPS and don’t even know how to get it delivered because USPS won’t deliver if you don’t have a mail box at the end of your driveway at the address you put on your order. I have chased packages around for days on end.

  118. Bill Smith says:

    Fedex smartpost is for suckers. Yeah, it is the worst one. It is almost 10 days, Still my parcel is in transit

  119. Fred Halstead says:

    If you follow the tracking info on most complaints of smart post being slow you will notice that 99% of the delays are caused by FedEx not the USPS.

  120. J pettway says:

    They said my package was mailed out on the 4th of January and would be delivered 1-8-2018 ,then they said 1-9-2018 by the end of the day, well the 9th has come and gone and I don’t know where my dress is to wear to my best friend of 46 years birthday party. I am totally disgusted looking for this dress each day hoping it makes it here by Saturday. A red and white affair, where is my red dress.

  121. Dwight says:

    Order shipped on the 5th from Arizona , arrived at Fort Stockton Tx on the 6th, then Buda Tx on the 8th now it’s in Hutchins Tx which is about 3 hrs north of Buda. Left facility today. Delivery date is the 17th of January. Fed Ex does not know where the package is going from Hutchins Tx. Was told Fedex smartpost could take a month for delivery , but there website says 2-7 days. Beware of smartpost shipping if you need your product in a timely manner.

  122. Paul says:

    USPS is not an epic failure. I find priority mail to be a great option in most instances. However the dual private to USPS handoffs I find to be invariably slow. It’s not the fault of the private side (DHL or FedEx) but the fact that when it gets to USPS they use the slowest service possible. Why this option is used when Priority Mail is available is a mystery.

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