When eFulfillment Service started work on its First Responders team, a first aid and emergency preparedness program, there wasn’t a tragedy pushing the company into it. The company is practically within sight of an urgent care facility, complete with a defibrillator and all the doctors and nurses necessary to administer emergency care. But management supported the important work anyway.

“Our First Responders training is vital to the health of our company, figuratively and literally,” says John Lindberg, owner and president of eFulfillment Service. Indeed, during the year of training and policy development, the company had three chances to put their skills to work, attending to employees that suffered health emergencies onsite that were un-related to their work at EFS.

Over a year of work, the team implemented:

  • Changes to warehouse communications equipment, so that a line to 911 was always handy
  • Changes to the public announcement system, so announcements can be heard in every location
  • Staff instructions for handling occurrences from first aid to catastrophic injuries or illnesses
  • First Aid, CPR and AED training for 8 team members, recognized as First Responders, interspersed across work schedules and locations in the 200,000 sq. ft. facility

“We couldn’t be prouder of the work our team has done getting ready to help each other in an emergency,” says Merry Hawley, Human Resources Manager and leader of the initiative. The team celebrated their work with an all-company pizza party to review the policies and present the newly trained First Responders with first aid kits that provide materials to aid injured colleagues and protect themselves during an emergency.

The team has additional plans to add an Automated External Defibrillator (AED) to the facilities, and to keep its team well trained. “Since we’re so close to Foster Family Community Health Center, having an AED here is above and beyond the usual standards,” says Hawley. “That’s the level of commitment our management has to keeping our employees safe.”

Trained First Responders, L to R: Kathleen Commins, Kristen Russell, Merry Hawley, Kim Baker, Tom Nicolicchia, Brett Driver, Craig Vohwinkle. Not pictured: Katie Beyer.

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