Frequently Asked Questions
Welcome to the eFulfillment Service FAQ section. We have broken our FAQs into 11 categories to help you quickly find the answers you’re looking for. Please click the links below for more information.
Most Commonly Asked Questions
How quickly do you ship orders once you receive them?
Orders are shipped within one business day of receipt. For expedited orders that are received by 1:00pm Eastern Time, they are guaranteed to ship the same day.
More shipping questions →Do you offer international shipping?
Yes, we ship all over the world from our facility and utilize FedEx and USPS for international shipments.
More shipping questions →Do you have long-term storage fees?
No, we do not have a surcharge or higher fees associated with long-term storage. No matter how long your goods remain in our warehouse, they're charged the same rate for inventory storage.
More storage questions →What shopping carts do you integrate with?
eFulfillment Service is integrated with over 35 shopping carts and platforms to make the order fulfillment process fast, automated, and easy for our clients. There is no cost for integrating our system with your cart or platform.
More technology questions →Do you accept returned orders from my customers?
Yes, you can direct your customers to return orders back to our facility. This can be done with the packing slip included in each order, as well as in your company return policy.
More returns questions →Which forms of payment do you accept?
We accept 3 forms of payment, including ACH withdrawal from a U.S. bank account, credit card, or a prepaid escrow account.
More payment questions →Do you have restrictions on order volume?
No, we do not have any minimum or maximum order volume requirements. We work with merchants of all sizes, from startups to multi-channel sellers.
More restrictions questions →Are there setup costs, minimums, or hidden fees?
No. eFulfillment Service does not charge setup costs or integration fees, and there are no minimum order volumes, long-term contracts, or hidden fees.
More about our differentiators →Differentiators
What makes our order fulfillment company unique.
Technology
About our proprietary technology and shopping cart integrations.
Receiving
How we receive your inventory and more about our warehouse location.
Storage
Our inventory security, product labeling, and warehouse restrictions.
Shipping
Shipping options, turnaround times, and international shipping.
Returns
How we manage returns and testing products once they are returned.
Packaging
Available packaging options, including inexpensive boxes and free mailers.
Add-on Services
Our add-on services, including kitting/assembly and digital photography.
Importing & Taxes
How to import merchandise to our U.S. warehouse.
Restrictions
Product restrictions and our order volume and storage flexibility.
DIM Weight
Use our DIM weight calculator to see how we help you save.
Payments
Invoicing and the payment options that we accept.